It took 2.5 Hra for my scheduled oil change, new wipers and a new battery. I was told when I arrived that it wouldn't take too long and courtesy car wasn't around. I told the man when I arrived what was needed and so he knew, if the approximate time to get things done. He said it wouldn't take too long. So I waited and then another guy came out and said that my original guy had left , so he was taking over. He wanted to quote me. I had been there an hour and a half at this point, and I was shocked that they hadn't yet done the battery or wipers. They guy who originally greeted me was sitting there when I finally checked out, he really hadn't left. Someone dropped the ball and I'm pretty sure they forgot about my car/ me and that why it took 2.5 hours. I'm disappointed, because I used to get quick and thorough service at Baxter Toyota and now it seems like these people in the service department, really don't care, nor do they want to work.
4/26/2024
Ashley B. VERIFIED CUSTOMER
From the results he sent he done a great job I was very pleased
4/26/2024
David W. VERIFIED CUSTOMER
Excellent service
4/26/2024
Edwyna C. VERIFIED CUSTOMER
Very good. I trust Chance.
4/25/2024
Ryan H. VERIFIED CUSTOMER
Used clear communication and met all expectations. Very professional, courteous, and efficient.
4/25/2024
Martin C. VERIFIED CUSTOMER
Chance always does a very thorough job of making sure that we are completely pleased with the job. He is fantastic with customer service!
4/25/2024
Michael B. VERIFIED CUSTOMER
Everything is repaired, completed on time, and kept informed. Thank you!
4/25/2024
Cheryl C. VERIFIED CUSTOMER
Always receive great service from Chance and the service and parts team.
4/25/2024
Anhquoc H. VERIFIED CUSTOMER
They are good and very fast
4/25/2024
Virginia I. VERIFIED CUSTOMER
Very nice, polite and informative service technician.
4/25/2024
Thomas S. VERIFIED CUSTOMER
Looking for a white 2024 sequoia
4/25/2024
The Next. VERIFIED CUSTOMER
Great experience
4/25/2024
Carl D. VERIFIED CUSTOMER
My appointment was at 10:30 , I showed up at 10:15 my hood was raised at 11:30, why did it take one hour after my appointment to start my oil change??
4/25/2024
Tom W. VERIFIED CUSTOMER
Very satisfied with all aspects of my visit
4/25/2024
Vincent T. VERIFIED CUSTOMER
Very efficient
4/24/2024
Randy G. VERIFIED CUSTOMER
Great service and professionalism
4/24/2024
Diane S. VERIFIED CUSTOMER
Ethan was very professional and caring. He followed through on every step of the service, set up the courtesy driver for us so we didn’t have to wait, and checked in with us if we had any further concerns when we picked up our car. Ethan was very thorough and considerate. We appreciated him.
4/24/2024
Stacy H. VERIFIED CUSTOMER
I appreciate the fast and knowledgeable service from Nick! Thank you!
4/23/2024
CHRISTINE S. VERIFIED CUSTOMER
This was the fourth time my was in the shop.
Heard others complain about having to make several visits and with unresolved.
Two young men were called to the service desk to help out an older gentlemans audio system.......the one young man was obvious having to help, as it was late in the day! When his manager walked away the kid said ..GREAT under his breath in front of others waiting.
As for my car, who knows,time will tell.
4/23/2024
Melvin C. VERIFIED CUSTOMER
Timely
Courteous
Welcoming environment
Very professional