The only issue I had is lack of communication. I guess there was an issue lifting my truck on your lifts which made my oil change take 2 hours. I was waiting in the lobby and only found out about the problem when I approached the service writer. I needed to pick up my daughter from school and had to scramble to have someone else pick her up.
4/9/2024
April M. VERIFIED CUSTOMER
Kind, courteous, & professional service
4/8/2024
Robin B. VERIFIED CUSTOMER
Great communication during the service from the minute we showed up until the car was finished. Well done!
4/7/2024
Shubert M. VERIFIED CUSTOMER
Paul was great. Super pleased
4/7/2024
Ann E. VERIFIED CUSTOMER
Thanx! Service was good & everyone very polite!
4/7/2024
Devin D. VERIFIED CUSTOMER
Good work like always. Work was completed in a reasonable amount of time and had a great experience.
4/7/2024
Mufakkharul I. VERIFIED CUSTOMER
Excellent job! Everyone caring . Thank you for everything
4/7/2024
Evan S. VERIFIED CUSTOMER
Great job once again. Please keep the quality of your customer service high!
4/6/2024
Jeffrey E. VERIFIED CUSTOMER
Excellent service ????
4/6/2024
Xuefeng W. VERIFIED CUSTOMER
The service people was great. Very professional
4/6/2024
Stan S. VERIFIED CUSTOMER
Appreciate you getting me in on short notice.
Thanks Stan
4/6/2024
Sheila P. VERIFIED CUSTOMER
Absolutely awsome help and very appreciative
4/5/2024
Dinesh C. VERIFIED CUSTOMER
I very much appreciate Mr Ethan Feist for giving in his best every time I had servicing for my Highlander scheduled at Baxter. The car runs smooth without any issues! Ethan always remembers his regular customers, eager to help with best possible inspection/servicing/repair recommendations, and gets the job well done!
4/5/2024
Mabel C. VERIFIED CUSTOMER
Thank you for the great service! I really like the new Service Center!
4/5/2024
Latifah H. VERIFIED CUSTOMER
Chance was awesome! He will be my preferred Advisor moving forward.
4/5/2024
Gregg W. VERIFIED CUSTOMER
I came in to get an oil change and a tire rotation, along with the multi point inspection that the service department does. Prior To arriving at the dealership I chalked the inside of my two front tires as in the past when I have asked for a tire rotation, they have neglected to do so, and lied to me, saying that they did do so. on this date, I did ask for a tire rotation along with the other service and was told that the tire rotation along with the other service was done but once my vehicle was reported to me as being done, I looked underneath and the two chalk marks were still on the front tires, and they again had not rotated my tires. This is the second time this has happened to me and I have to question if the oil change was even done as I was told the tires were rotated and they weren’t. I have no trust whatsoever in your service department at this point in time.
4/5/2024
Frank F. VERIFIED CUSTOMER
Nate was very polite and knowledgeable.
4/4/2024
Christopher B. VERIFIED CUSTOMER
Ethan was awesome
4/4/2024
Denny C. VERIFIED CUSTOMER
The situation included some unexpected glitches (i.e., a technician's accidental damage to the brake caliper and the resulting need to keep my vehicle overnight). Nick handled the situation professionally, providing me with a loaner vehicle. I appreciate his work in handling the situation.