Baxter Toyota of La Vista Auto Repair Service

Great! Winning!!

Chance seemed knowledgeable, but was irritated by any questions. When I was paying the bill to receive my truck, I asked him how long brakes would take. He confidently informed me they would take about 2 hours but today it would take longer because the shop was behind. This interaction was fine. Then I asked if they still washed the vehicles after service, and he began to seem irritated and said “yeah, probably unless there is a reason not to.” My truck was not washed, but the temperature outside was just above freezing so that may be the cause. Upon payment, the advertised fee for my service online was $95, but chance informed me that it was about $110. I asked if the original fee was still $95, and he said “yes plus tax.” I questioned if there was a different tax because 7.5% tax on $95 does not add to $110, or if there is some unadvertised fee? At this point he dropped the invoice on the counter in front of me and looked at me. Incidentally, there was an $11 shop materials fee. The whole interaction lasted about 3 minutes and nobody was waiting in line. I don’t understand why he would not just say there were some shop fees, or say we don’t wash if it is too cold, or let me check on that. Everyone in kiosk area was in a good mood (car relay workers, salesmen, parts cashier, and other service department employees) except him. Nobody was combative or aggressive, and my bill was getting paid whether it was $10 more or not. Simple questions, rude interaction. He may have just been having a rough morning. This is why I would not say my service interaction was anything pleasant or good.

My experience today was amazing. Checked in and I received text messages about the process as they went. Also, yes or no questions about service I needed. It was great. In and out in less than an hour and a half!

Good service

No comment

Nate was excellent in getting my truck service as requested.

Everithing was fine, thank you for your attention.

They did their job best Thank you

Another job well done and we had to return for a small problem after they changed our cabin filter and he was awesome getting that taken care of. He went above and beyond to make sure we were taken care of and satisfied. Thank you all again for excellent service.

Chance is the best! So knowledgeable and super helpful. Thank you!

Nate is always great to deal with. He is informative and looking out for my best interests.

I always appreciate the high level of service and commitment to excellence I receive when I have my car maintenance done by Baxter Toyota of La Vista. Keep up the good work fellas.

Excellent job

Ethan solved a problem that had been driving me nuts for months. I could hear something in the back of my car moving around. I emptied the trunk and couldn’t figure it out. Ethan found a golf ball in the spare tire whw well. Problem solved.

I purchased my RAV4 from Corwin and although I realized as I was driving off the lot that the vehicle wasn't everything I wanted. This was my fault but they wouldn't do anything to make me happy. I asked if the could purchase and install the home link mirror for me and I was told no. I decided to go to Baxter to have it done and everyone from the parts department to service treated me extremely well. I'm still trying to get things fixed on my vehicle from Corwin that were not were damaged when I bought the vehicle. Thank you for making me not feel dumb and a valued customer.

Enjoying our New Siena 2023, feel that everything went well and Nick was very nice an on his game. . Dave Nielsen

Jon was amazing, incredible customer service. I will always bring both of our Toyotas to Baxter for service and always request to work with Jon!!!

Two hours! And received a sales call 15 minutes before the appt trying to upswell me. Aggressive. Service man was tHE BEST part of the experience. Very nice. Professional. My car was sold to me Certified. Now O find out it had RODENT damage. Think I’m done with Baxter, after many, many years! My sales guy was to send me the books for my car. DIDN’T. I called and Baxter promised AGAIN. Eventually I bought the Owners Manuel off Amazon.

Nate was so easy to work with.

The best service advisor ever!