Forgot to ask about one thing. I bought my Tundra in Dec and have not received the second key fob yet. Any word on how long that will take? Thanks
3/20/2024
Janet H. VERIFIED CUSTOMER
Everyone is very professional but friendly. Makes the experience okay to wait! Thank tou
3/20/2024
Susan E. VERIFIED CUSTOMER
I've always appreciated the wonderful service l've received from Toyota. Chance was so helpful today and researched my service history to verify that l was up to date on all my essential fluid changes.
3/20/2024
Leslie H. VERIFIED CUSTOMER
I dropped my car off at noon and was told it would be ready by 3:00. It wasn’t ready until after 5:00. I checked in at 3:30 and was told it was almost ready. It was still an hour and a half later. No explanations, no apologies. I had a practice at 5:00, so I was 45 minutes late. It was extremely frustrating.
3/19/2024
Tennille H. VERIFIED CUSTOMER
I already shared it with the Service Manager.
3/19/2024
Jan F. VERIFIED CUSTOMER
Chance tried to see about fixing out sunroof . He went to a lot of effort!
3/19/2024
Daakota S. VERIFIED CUSTOMER
Just don’t understand why Toyota care doesn’t do an oil change until 10000miles, (I went in for a 5000 mile service). Aside from the fact that I changed the oil myself afterwards the visit was pleasant.
3/19/2024
Shane M. VERIFIED CUSTOMER
Overall, the experience was good. Took a little longer than I hoped and the oil change indicator was not reset. Not big deals either one but the experience would have been perfect but for those two minor issues.
3/19/2024
Gregory A. VERIFIED CUSTOMER
Ethan is always very friendly and professional. I recommend him as a service advisor!
3/19/2024
Regina M. VERIFIED CUSTOMER
Nice waiting area! Made my wait less stressful having a nice atmosphere with coffee while I waited. Ethan is very kind and thorough
3/19/2024
Brigette H. VERIFIED CUSTOMER
Didn’t like feeling like I depended on a robot to tell me when I am done . Disappointed in the whole experience
3/19/2024
Reuben M. VERIFIED CUSTOMER
Ethan is always very professional. He makes sure I understand the work and asks if I have any questions.
3/19/2024
Terri G. VERIFIED CUSTOMER
Thanks! I love my 4Runner!
3/19/2024
Tyler B. VERIFIED CUSTOMER
Arrived at 7:40 for a scheduled oil change and was told it will take an hour and fifteen minutes which was ok with me. I did leave until almost 11am and that was unacceptable I asked for a reason as to why a simple oil change could take 4 hours and was advised due to my paperwork. I think that is an unacceptable answer.
3/17/2024
Angela S. VERIFIED CUSTOMER
Answered all my questions patiently and in a detailed manor. I appreciated the pictures, video and requests for approval. It was very transparent. Great service overall. Although, I forgot to ask what is needed for my car. I passed 50K miles. Is there a list of things that I need to do with my car to ensure it keeps properly running. Is there a list someone can email me or send me in a text? Thanks Angela
3/17/2024
Richard G. VERIFIED CUSTOMER
Everybody was very helpful very nice. Gave us alone her car and we really appreciated it. Thank you for everything that Baxter Toyota did for us. Appreciate it very much.
3/17/2024
MORGAN H. VERIFIED CUSTOMER
I had my 2022 Toyota rav 4 serviced on Saturday. The second I drove it away I noticed a loud noise every time I accelerated. I decided to give it a day but the following day the noise continued. I called and made an appointment to bring my car in on Friday. Turns out the people that worked on my car forgot to shut my air box which was making the loud noise. I was called and told I could come get my car and in order to reimburse me for my time they would give me a free tank of gas. Great, I headed out to pick up my car. When I picked up my car I was verbally told I could come back any time and they would go get me a free tank of gas. Why would you not just fill up my car while you had it. It’s pointless for me to drive all the way across town for them to take my car for 20 minutes to go fill it up.
3/17/2024
Ann B. VERIFIED CUSTOMER
Friendly people and my car drives so much better. Thank you ????
3/17/2024
Ryan M. VERIFIED CUSTOMER
Great communication, knowledgeable and nice. Would recommend to anyone. Give him a raise