The visit was fine, except someone forgot to take the protective paper floor covers out of the car when they were finished.
2/22/2024
Oscar B. VERIFIED CUSTOMER
I had a great experience yesterday! Nate was very knowledgeable and spoke clearly when explaining the results from my service. I appreciated his professionalism! Great job!
2/22/2024
David K. VERIFIED CUSTOMER
I always get good service.
2/22/2024
Cara S. VERIFIED CUSTOMER
Nick was helpful and explained what the car needed and everything went smoothly. Very polite and helpful.
2/22/2024
Nancy P. VERIFIED CUSTOMER
His extra effort found a nail in my tire beyond just checking air pressure.
2/22/2024
Matthew K. VERIFIED CUSTOMER
I called in to get a quote to have a few parts replaced. I spoke to a parts representative and they said it would be a day to get some of the parts. After getting an additional quote, I called back to schedule an appointment and the service representative put me on hold and called the parts department. When he came back on the line, he said they did in fact have the parts so we scheduled the appointment today at 1 PM. I went down to the service station to drop off my car, and after checking in my car and waiting in the waiting area I was told my parts weren’t here and then I would have to make another appointment. Needless to say, your mistake cost me over an hour of my day, and nothing was done to my vehicle. Later in the day, I get a text saying my car had been serviced, and is ready. Really??
2/22/2024
April C. VERIFIED CUSTOMER
My oil change today was the best experience I’ve had with Toyota service dept! I live in Lincoln and have went there every time before but got tired of issues arising from every oil change. This was a breath of fresh air. I will definitely be coming back to this service dept.