Baxter Toyota of La Vista Auto Repair Service

thank you

Friendly, efficient. Nice waiting area. Answered my questions

Chance was great as always.

Thank you for working with me, and for your patience with my decision making process about what to have done today.

I really hate to complain, but I was very dissatisfied with my experience at Baxter. I’ve had a negative experience prior with Baxter Toyotas service dept & I didn’t plan on coming back but when they called with an offer on a cheap oil change I thought I’d give Baxter another chance & I think this time was worse than the last. I had an appt for 3pm - I called the dealership & let them know that I would be 10-15 minutes late because when I got in my car my tire was totally flat (one of the reasons for the appt) so I had to stop & fill it up. I arrived at the dealership at 315pm. When I made the appt I said I needed an oil change & tire patch for a leak & asked how long that would approximately take, the gal told me 1-1.5 hrs. At 440 I asked the technician for an update on how long it would be cause I needed to leave soon to get my son picked up & it was starting to snow so I wanted to be able to leave as soon as possible, he told me they would skip the oil change & just put my tire back on so I could get going. Another hour passed with no updates & at 540 I went to the counter to ask what was going on. At that point my car was done but your service dept is completely unreliable timewise & that’s why I had previously decided not to come to Baxter Toyota because when I’ve come for previous oil changes I would be there for like 2.5 hrs. This time I was there for nearly 3 hrs. Because of how long it took, I had to drive in terrible road conditions, and I arrived at my sons daycare late so I had to pay a fee for picking him up late, which if the quoted 1-1.5 hrs had been accurate I would have been no where near late to pick him up. I’m a single parent raising my son on my own & I have a very demanding career so these long wait times are just ridiculous. And I didn’t even get my oiled changed or tires rotated after being there for nearly 3 hrs, all they did was patch the tire & put it back on. For this reason I will not be coming back to Baxter Toyota no matter how cheap the deal is you’re offering.

Ethan was wonderful. Kind and informative.

I was met quickly when I arrived and my 2nd key was delivered within the time promised. Everything was great.

Chance was great as always.

I will stop by your office to buy a Corolla but if will be around February or march thanks

Took a little longer than usual but everything that was done was explained

The only issue I have is the cost. We used to get an oil change with no rotation for $85 now with complimentary rotation it $95 before tax. I will probably not be getting oil changes done at Baxter moving forward.

He was nice , Time sensitive

I was thankful Baxter was able to get my car in at the last minute for a new battery install. Everyone was very professional and friendly.

Efficient

Jon was great and was very kind. I look forward to always having my car serviced at Baxter Toyota.

Nick was very professional. I had a 1:30 service scheduled. 2 recall items. I finally got my truck just before 4pm. Lots of apologies and very appreciated. However 2.5 hours for an oil change, tire rotation was a bit longer than I planned on spending.

Nice work

You bet. I couldn’t be happier with the way I’m always treated there.

Thanx! Will be in for rest of service when have time & money!

Courteous and respectful.