When you tell a customer the parts are in/available after checking with parts/service, then when customer brings vehicle in for appointment the customer is told parts are not available. Resulting in 2nd appointment. Show’s customer service is not priority. Be up front about cost. When presenting the bill a “sorry, but this is what you are going to pay” doesn’t sit well. I made it clear the distance I had to drive. Twice. Additional vacation day taken off for me. Not everything is working that was mentioned and not everything was noted on bill or customer states. For the amount of money and additional time spent I expected all repairs to be made. But I guess I can expect another “sorry”.
12/7/2024
Deka B. VERIFIED CUSTOMER
I like seeing the video and explanation Nick provided.
12/6/2024
JUDSON B. VERIFIED CUSTOMER
Excellent service at Baxter all the way around! Service, sales, courtesy drivers, they got a cute dog on the Subaru side. What’s not to like?
12/6/2024
Ron V. VERIFIED CUSTOMER
Great customer service. Resolved my vehicles needs in a timely fashion
12/6/2024
Brian A. VERIFIED CUSTOMER
Nick was great. Now the lady that answered the phone when I called to see how much an oil change would be told me $86ish with the military discount but it was $98ish. I wasn’t happy about that.
12/6/2024
Robert K. VERIFIED CUSTOMER
Just like the old Texico , gas station commercial, trust your car to the man who wears the star! We trust Toyota and they’ve always taken good care of our cars. Thank you!
12/6/2024
Paul H. VERIFIED CUSTOMER
Very professional
12/6/2024
Michael B. VERIFIED CUSTOMER
Thanks
12/6/2024
April B. VERIFIED CUSTOMER
Would have been great if my car was washed as most dealerships do .
12/6/2024
Brent C. VERIFIED CUSTOMER
Nick was very cordial and polite and took care of the extra request for a new battery in the 2nd fob I had;however he forgot to apply the $15 coupon i brought in to my bill.
12/6/2024
Michael C. VERIFIED CUSTOMER
Nate was well spoken, polite, and comprehensive in his explanations and suggestions. Thanks for the great service.
12/6/2024
Harry M. VERIFIED CUSTOMER
This is more for your upper management to dwell on, but I was there for 5 1/2 hours and I said good luck to a guy who had been there about as long (or longer) than me when I left, so may want to look at manpower. This was not an oversight by my service tech, a large number of customers waited long periods as we all got pretty familiar with each other. I had multiple things done so I was prepared for several hours wait, but the number of others there a long time indicated a functional problem, not one odd glitch. I have waited a number of times while regular service appointments were completed, so I have an idea of the normal turn time in your waiting rooms. Re the service I had done, it all appears to have been done competently.
12/5/2024
Bettina G. VERIFIED CUSTOMER
They were Great
12/5/2024
Shah H. VERIFIED CUSTOMER
Excellent, thanks
12/5/2024
Holly N. VERIFIED CUSTOMER
Excellent service and very intelligent and understanding people.
12/5/2024
Karen R. VERIFIED CUSTOMER
Nate was great. You can be proud to have him on your team.
12/5/2024
Kris G. VERIFIED CUSTOMER
Great customer service!
12/5/2024
Dorothy B. VERIFIED CUSTOMER
Quick and friendly service
12/5/2024
Lee R. VERIFIED CUSTOMER
Happy
12/5/2024
Andy W. VERIFIED CUSTOMER
Nothing wrong with Ethan, I just didn’t realize what inspection I was getting. The **** the phone last week didn’t list any options so I didn’t know there were different inspections and I needed a more thorough one before winter comes.