Baxter Toyota of La Vista Auto Repair Service

Elizabeth was very friendly and efficient during my visit. She is one of the only service reps to remember to stamp my booklet without being reminded. She is a real asset to your Baxter service advisor team!

Good job and very efficient process.

Ethan was very helpful, efficient & gave me a great experience. He's was a great service advisor!

When I had my car serviced today it was by Nick Smith and Brad Taylor. After waiting a while Brad came to get me to tell me my car was ready—I didn’t receive the normal text message I have in the past telling me my car service check was completed, nor did Brad announce my name like the technician’s typically do to let you know your car is ready. However the price came out to be approximately the same as it usually is, so I signed and paid like I have before since I was told my car was finished and ready to drive off the lot. After this, Brad went to to try to hand me keys that I did not recognize. When I told him they weren’t mine, he was insistant that they were for the car, and said that if I had brought in other keys they may have been in the vehicle. When I went out to the pick up area to look for my car it wasn’t there, so I hit the alarm button on the keys I was given and they were in fact for a different car. Reviewing the paperwork I was given and had signed, I saw a name that was not mine but was recognizably Indian. I was one of 2 Indian people in the waiting area and Brad had clearly chosen the wrong one of us to get the car to. When I went back in to notify Nick and Brad of this, the previous transaction was canceled and I waited for my actual car to be ready. It was an incredibly dehumanizing experience and extremely disheartening to experience this kind of racism since I have been coming to this location to have my car serviced for years. It was also very frustrating to have told my technician that they were handing me the wrong keys and then to not have them double check by asking my name or vehicle type or believing me.

All services were completed in the time expected. Jordan explained things well.

Nate is polite and professional. He and the team take good care of my car. I believe that they are honest and fair with me and I appreciate their good service. I have never serviced my 24 year Toyota anywhere else! Keep up the good work and thanks Nate.

Nick keep me well informed on the status of the service being done on my vehicle.

Ethan did a great job providing customer service in a professional and helpful way.

Thx. Scott for your generous attitude towards the replacement of the entertainment center trim issue.

Excellent service!

Jordan went out of his way to help me load and unload my grandson this afternoon. Delivered my car to a safe location in the service entry way so he was well out of traffic. Great customer service.

Elizabeth was very helpful and showed me how to use some settings features that I needed help with. Very easy to work with.

I could not be happier with the way you treat your customers! You are so respectful and courteous! You give red carpet treatment! I have told my family how much I enjoyed dealing with everyone of you! Thank you ???????? so much!

Well pleased

The salesman was excellent and informative. Great customer service!

Friendly service, thanks!

Nick was great, and went above and beyond coordinating Ubers and a loaner vehicle.

Professional and friendly. Great service.

Service was great! So helpful. Communication during the appointment of what was happening with my vehicle and choices to make was top notch. I would come back just get the advisor I had and the service! Thank you to the team! Also your facility was clean and had plenty of space to work while I waited.

Nate had great customer service skills!!’