Stopped in without an appointment because of a tire low pressure warning on my way to work. I discovered at a gas station that a screw was embedded in my tire. When I got there, they were extremely welcoming, quickly diagnosed the tire, and took it away for repair. All of this, while they were already very busy. They got me all squared away while I waited in the lobby, at a very reasonable price. Outstanding service from the team to get me up and running quickly. Great job.
10/9/2024
Pamela D. VERIFIED CUSTOMER
Ethan was very accommodating and kept me informed
10/9/2024
Not Provided. VERIFIED CUSTOMER
Waiting for recall parts.
10/9/2024
Shane K. VERIFIED CUSTOMER
Ethan was great to work with! He clearly explained everything and service was completed quickly! I also LOVE the new work station available! Appreciate the great service
10/8/2024
Nicolae R. VERIFIED CUSTOMER
Great service. Ethan was courteous and professional 100%
10/8/2024
Lloyd R. VERIFIED CUSTOMER
All good!
10/8/2024
Gloria S. VERIFIED CUSTOMER
That'fine. Thank you!
10/6/2024
Paul L. VERIFIED CUSTOMER
2nd time conflicting info what was needed repair for my car outrageous cost triple cost first inspection within first month entirely conflicting info from first evaluation all people talking to me gave different info I will never do business with you again for dishonesty and will show my experience to Omaha media Ketv consumer reports
10/6/2024
Kiet N. VERIFIED CUSTOMER
Great service !
10/6/2024
John S. VERIFIED CUSTOMER
Your the best!
10/6/2024
Jeffery B. VERIFIED CUSTOMER
Thank you for putting oil in the vehicle this time
10/6/2024
Anthony G. VERIFIED CUSTOMER
I was told, upon reviewing the service at the counter, that I owed money for an oil change and tire rotation, in the amount of $122. My issue is that when I informed the Service Writer of my extended warranty, he told me that he did not see one, and also asked if I had serviced my vehicle there before? My RAV4 was purchased there three years ago and has had all of its scheduled services performed there. Let alone purchasing my last 3 vehicles there! Cmon, do better for your long term customers. Tony Gowan
10/6/2024
Muhammad L. VERIFIED CUSTOMER
Nick was polite nice and helpful. He arranged for the parts and will update me once they arrive. Thank you
10/6/2024
JENNIFER S. VERIFIED CUSTOMER
Ethan is always professional and kind! He’s my favorite tech to work with! I am always confident he will explain things in a way I can understand.
10/5/2024
Paige H. VERIFIED CUSTOMER
Nate has excellent customer service. He is a good listener and kind. I overheard him on the phone with another customer and he was really helpful and respectful.
10/5/2024
Sabrina C. VERIFIED CUSTOMER
I previously have taken my car to the Village Pointe Toyota and always had an unpleasant experience. Someone recommended to try going to Baxter instead and my experience was 1000% better. Employees were kind, knowledgeable and transparent of prices and services. I will forever be brining my car to Baxter. Thank you!
10/5/2024
Geni E. VERIFIED CUSTOMER
The only issue is that there was a black rectangular plastic cover that was left on my passenger floor. I am guessing it belongs on my car somewhere.