Baxter Toyota of La Vista Auto Repair Service

18-month checkup was efficient and took a reasonable amount of time. Good communication. Comfortable waiting area.

Totally impressed with service

Professional people excellent service

Took a little long but I received a discount.So I was grateful for that very good service

Keep up the good work .

Very good service as usual. Usually vehicle is washed before turning back over to me. This time it wasn’t. Only complaint I had. Really no big deal though.

Great job by all in service. Thanks

Nathan was great. Very informative and prompt with answers and letting me know my vehicle was done.

Got key in timely manner thank s for the speedy service

In and out within 1 hour today. Elizabeth was great too!

The maintenance was fine however, the increase in cost was totally unexpected! I know things have increased in cost but your increase was above normal.

The staff were friendly and efficient. The work was done earlier than expected. The car was washed.

My credit card was declined twice when I tried twice to pay for the work that had been done. I ended up using a different credit card. In checking with the declined cards customer service they could find no documentation of the card being used or declined. This has also happened in the past with a different card.

Me gustó el servicio y la atención que ustedes me brindaron

Initial services that were agreed to be done were oil and filter change and a tire rotation and basic diagnostic and multi point inspection. Call received prior to this appt. recommended doing a brake fluid exchange which we agreed to as well. After the initial review on my car, there were 2 new found issues which were a BG 4x4 service (we have a 2 wheel drive car not a 4 wheel drive) for $325.34 and a 4 wheel alignment for $129.98. This would have resulted an overall REVISED BILL of $729.00. I talked to Nick and the mechanic and they said it was not necessary to do these 2 add’l items this same day just wanted to let us know what they found. I asked them when my car would be scheduled for its next servicing and they said in another 5,000 miles (just short of 58,000) so we could address these at the next review. We agreed to wait and my husband and I would decide when to handle. Car was finished and a girl checked me out - paid bill which was $273.54 and she gave me my paperwork. I never saw Nick anymore beyond the initial review of my car. When I got home, a water pump issue had been added as an found issue which was priced at $705.38. I never had this item on my initial review on my phone or in any discussions with Nick and the mechanic. We found out about the water pump when I got home and we were totally blind sided by this unknown addition. This resulted in an revised total final price of almost $1,200. My husband and I didn’t appreciate how this expensive item seemed to be added after discussions with your staff and nothing being said with this revised item not being noted at checkout and the way we discovered this water pump item. My husband and I are extremely unhappy with how we found out about this added water pump addition and are determining what to do next. Debi Webber

I enjoy the personal service, the information received via text message, the attractive and comfortable facilities, and the coffee is good. Nick did a great job of making me feel like a valued customer.

Excellent service.

Thanks for taking care of what needs to be done to my tundra.

My experiences with Baxter day of were good. Had a great deal of difficulty getting help over the phone. No one answering phone calls, etc.

Yes