I had a 0700 appointment on 9.13.24. I dropped off the vehicle the evening of 9.12.24 and place the key in the overnight box. On the 13th around 1100 after no word about my vehicle, I called. I was on hold several times. After waiting, someone took me off hold explaining my key had been found. The service was starting on my vehicle over 4 hours after my scheduled appointment. I called after being notified the car was ready. I told service department, I would pick up on Saturday. I’m without a vehicle until then (overnight). It’s a real inconvenience.
9/14/2024
Michelle W. VERIFIED CUSTOMER
Ethan always does a great job of letting me know what should really be taken care of. So I can fit it into my budget. Appreciate that!
9/14/2024
Tim S. VERIFIED CUSTOMER
Service to vehicle was great but when I entered the building to drop off there were 7 guys standing around and two on phones (one was sitting on counter) and then I waited for a couple of minutes for help Not a huge deal but did not look professional. I will be back but just Shari g to make it better for your company
9/14/2024
James B. VERIFIED CUSTOMER
Love my Camry!
9/14/2024
Richard H. VERIFIED CUSTOMER
Nick did a great job representing Baxter.
9/14/2024
Debra C. VERIFIED CUSTOMER
Great experience!!
9/14/2024
Roger K. VERIFIED CUSTOMER
Ethan was great to work with. He was courteous and responsive. He also proactively kept me up to date (I didn’t need to call). Thank-you!
9/13/2024
Larry L. VERIFIED CUSTOMER
Elizabeth and Scott were excellent.
9/13/2024
Thomas K. VERIFIED CUSTOMER
Thank you for getting me in the same day I called in the appointment. I check the window sticker regularly but when I'm prompted on the head unit I know it has to get in. Same day service is great. Waiting a week is not.
Thanks again!
9/13/2024
Donna B. VERIFIED CUSTOMER
Nick was great!
9/13/2024
Edith P. VERIFIED CUSTOMER
Fast, efficient and courteous,and I loved the new waiting room!!
9/13/2024
Thomas K. VERIFIED CUSTOMER
Nathan was very courteous and explained the repair. I Appreciated that he was abke to fit me in for an unexpected tire repair.
9/13/2024
Stephen B. VERIFIED CUSTOMER
Nick was great. He kept me informed about the status of my vehicle and was able to arrange a loaner for me as well
9/13/2024
Taylor C. VERIFIED CUSTOMER
Nathan had outstanding customer service, which made me feel like a valued customer.
9/13/2024
Karen S. VERIFIED CUSTOMER
I appreciated being appraised of the findings of the inspection personally (not thru a text).
9/13/2024
Maria P. VERIFIED CUSTOMER
Service was not as I usually receive, I want to be able to trust when your technician tell me something is needed and when they tell me it’s not needed. This time I was getting contradicting information about my tires and I’m not sure the prior visit I was provided accurate information. The experience left me feeling uneasy about trusting your technicians.
9/12/2024
Robert Y. VERIFIED CUSTOMER
Nick was very friendly and addressed all my questions regarding the maintenance items I requested for my vehicle.
9/12/2024
Td J. VERIFIED CUSTOMER
Ethan always does a great job. I really appreciate it.