Friendly, efficient service with on-going updates on progress
9/5/2024
Mufakkharul I. VERIFIED CUSTOMER
Amazing service! I really appreciate your service and service! Thank you for your continued cooperation.
9/5/2024
Elliott S. VERIFIED CUSTOMER
This was my second time to this dealership. My first time was not pleasant when I went there. The service advisor was rude and not very communicative with what was going on and what was taking so long. This time was a completely different experience. Staff was friendly. The service was quick and timely. Nick was super friendly and was nice with both interactions I had with him. He was super helpful with any questions and gave his honest opinion.
9/5/2024
Sue S. VERIFIED CUSTOMER
Great job!
9/5/2024
Krista G. VERIFIED CUSTOMER
I’ve worked with Ethan several times and each time he is professional and yet friendly. He is helpful and courteous, as well.
9/5/2024
Judy M. VERIFIED CUSTOMER
Prompt, professional and friendly.
9/5/2024
Bruce W. VERIFIED CUSTOMER
Would have liked more of a walk through of what was done and not just a report
9/5/2024
Julianne P. VERIFIED CUSTOMER
Nate was professional and knowledgeable. Appreciated the service he provided. Thank you.
9/5/2024
Brett B. VERIFIED CUSTOMER
He was great, service was great.
9/4/2024
Diane D. VERIFIED CUSTOMER
I bought my Highlander from you 11 1/2 years ago. I have never gone anywhere else for my car service. For years Nate has always taken care to make sure I’m informed and that my Highlander is well cared for. No matter if it’s routine maintenance or repairs I couldn't be more pleased with the service, pricing, professionalism, and friendliness throughout the process. Thank you!
9/4/2024
Payton I. VERIFIED CUSTOMER
I forgot to add, I worked with Nate last week with my car and also this week. He was excellent. I asked him for a quote and he called me before I was even home with the quote and already had the part ordered. I was very pleased with the quick response. He is a great employee!
9/4/2024
Catherine P. VERIFIED CUSTOMER
Nate was amazing. He was very informative, kind, courteous, and knowledgeable.
9/4/2024
BARBARA B. VERIFIED CUSTOMER
Tell your customer service managers not to speed talk and to listen to their customers and give them time to speak.
9/4/2024
James O. VERIFIED CUSTOMER
Nate was so helpful answering my questions. Also, had excellent customer service in trying to get my car done as quickly as possible. Much appreciated!
9/4/2024
Sarah O. VERIFIED CUSTOMER
This is my 3rd appt I had been trying to get my wheel fixed. I made this last appt 3 weeks before. When I called Nick at 1130 for vehicle update (I had dropped off my car the night prior at 6pm) he said we will for sure get it fixed today, we will have to fit it in. I said “fit it in? I’ve had this appt for 3 weeks why would you be “fitting” me in? He oh well oh well I mean we will get it done today. Very confusing. I understand this service is outsourced but it’s not very timely and it would be nice if there was some kind of communication on how long it would take, no one knew.
9/4/2024
Maverick Athletic. VERIFIED CUSTOMER
Nick was great!!
9/1/2024
Samantha B. VERIFIED CUSTOMER
It was very smooth and easy process! They were nice and helped me along the way.
9/1/2024
Ebal M. VERIFIED CUSTOMER
Excelente servicio
9/1/2024
Tonara R. VERIFIED CUSTOMER
I wish there was more transparency. I had to call to ask why my alignment was off due to the paper being in my car and not talked over by the service writer. As well as no tech notes provided from my technician. I also had to go find my car when it was done, instead of it brought to me (that was very minor but still worth a mention for my reasoning of saying it was rushed). It’s also hard to believe that they had nothing to recommend to get replace as well serviced soon on my vehicle. Any time ever, I take my car in to get any service I’m always recommended what services are needed. Although I did get my answer after calling back to Toyota, I just wish it was more informative. Makes me feel my serviced was rushed and not thorough.