I waited two hours for my car to be done with an oil change and tire rotation. After waiting, I decided to go out and look for my vehicle, and found it waiting outside, I have no idea how long the car sat out there. I returned to the service desk to inquire if my vehicle was ready and the person at the desk said no. I waited five more minutes before returning to the desk to kindly ask them to finish their paperwork. Upon returning my keys, the service desk provider did not previously check the service agreement, and wanted to charge me 400$ for the service, even though everything done was covered by my agreement.
9/1/2024
Daniel B. VERIFIED CUSTOMER
Great work.
9/1/2024
TEDDY F. VERIFIED CUSTOMER
They even washed it. I was thrilled
9/1/2024
Christine A. VERIFIED CUSTOMER
WONDERFUL service
9/1/2024
Justin M. VERIFIED CUSTOMER
It’s always nice when they can wash your truck unfortunately they did not do that but they got it done About 20 minutes earlier.
8/31/2024
Angela P. VERIFIED CUSTOMER
I don’t think the brake pads and rotors were actually changed! The brake pedal feels the same as it did before I brought it in. I’m going to take a closer look. The lady that provided me with customer service was excellent! I’m just questioning whether the brake job was actually done!!
8/31/2024
Patrick R. VERIFIED CUSTOMER
Chance Salter did an outstanding job today! AAA+++
also, service tech Kaleb Richter is extremely good.
I try to get these 2 employees for my service each time.
Patrick
8/31/2024
David D. VERIFIED CUSTOMER
Chance was amazing to work with! He kept me well informed, excellent customer service, explained things and very kind!
8/31/2024
Kara T. VERIFIED CUSTOMER
She communicated very clearly, updated me on inquiries (had paint missing from chip) and helped find me a product to fix the small spots.
8/31/2024
Adam L. VERIFIED CUSTOMER
I showed up just before his lunch break and my vehicle went in right as his break started. He texted me while at lunch to let me know to head over to service because it was complete. Very committed
8/31/2024
ROLEE K. VERIFIED CUSTOMER
We dropped in due to situation to have a quick check about possible damage. He was more than willing to help.
8/30/2024
Charmayne H. VERIFIED CUSTOMER
Service was orderly and respectful. This is what I have come to expect and appreciate in the past 13 years from Baxter Toyota.
8/30/2024
Genevieve W. VERIFIED CUSTOMER
Thank you! Friendly and quality service!
8/30/2024
Narayan S. VERIFIED CUSTOMER
Good service I got it
8/30/2024
DEKA B. VERIFIED CUSTOMER
Besides Nicks great customer service, Nathan C took time with me to go over the dash board function in my Crown. Nathan was very knowledgeable and answered all my questions!
8/30/2024
William H. VERIFIED CUSTOMER
I was pleased with Nick arranging for me to get my brake job done right after my oil change. He arranged a courtesy vehicle for me and gave me a 15% discount on my bill. I was pleased with my visit (despite my $900+ billl????)