Paul thank you for your friendly and professional service. I will continue to have my vehicle serviced at Baxter. Dennis T
7/23/2024
Clark W. VERIFIED CUSTOMER
Great communication and Ethan delivered on his promises. Thanks!
7/23/2024
Ngan P. VERIFIED CUSTOMER
Good
7/23/2024
Sylvia C. VERIFIED CUSTOMER
He was very courteous and timely.
7/23/2024
John M. VERIFIED CUSTOMER
Fast and friendly service. The new facility is such an improvement.
7/23/2024
Richard H. VERIFIED CUSTOMER
Satisfied
7/23/2024
Julie H. VERIFIED CUSTOMER
The texting as to how the appointment is going is helpful. I appreciate a text telling me when the work has been completed and my car is ready.
7/23/2024
Hugh G. VERIFIED CUSTOMER
I'm not sure I had my tires rotated even though I asked directly. When the box marking tire rotation was not checked I asked and was assured it had been done. However the front tire is the same tire I scuffed last week and hasn't move to a new location.
There was a bit of a mix up at the service as my auto transmission service was nearly missed and I was delayed 3 hrs.
7/22/2024
Carol G. VERIFIED CUSTOMER
When I dropped my car off Nate said you're here for an oil change I said yes but no tire rotation I have that done somewhere else. He said that's fine its the same price. So after I got home from the servive that was done on my carO noticed on the invoice that the tires were in fact rotated. I tried calling to speak with Nate but was unable to reach him directly. So I called again Saturday morning and I got jis voice mail and left a message to call me to get this straightened out. I have now waited for over a week to hear back from him to no avail. I was hoping we could get this problem resolved before replying back to this text you sent me and i'm not waiting any longer so now I would expect a response from Baxter since i'm not satisfied.
7/22/2024
Jean L. VERIFIED CUSTOMER
Car running great! Great job
7/21/2024
Jose J. VERIFIED CUSTOMER
Asked specifically to swap tyres within axle only. Found that it is swapped between axle.
7/21/2024
Mary E. VERIFIED CUSTOMER
My visit for car care went well. Thank you.
7/21/2024
Mark Z. VERIFIED CUSTOMER
When I drop the vehicle off I was told the vehicle would be done at 2 PM and when I showed up at 2:40 PM, I saw my truck parked outside of one of the garage doors. When I went inside to ask the status of my truck, the representative told me that he would go check. I watched him get into my truck back it up and pull it around the building and when he came back and talked to me, he said the vehicle had been Pulled into the bay about 10 minutes prior to be worked on and then it would be about 20 to 25 minutes before the vehicle is ready. When I told him I saw him drive the vehicle back to be worked on 40 minutes after it was supposed to be done. The honesty was just not there. Additionally, after waiting another 40 minutes after the rep said 20-25, he pulled the vehicle around and while the oil change was completed, the complimentary tire rotation didn’t appear to be completed as there was no chalk or markings on any of the tires.
I do not need a call back, but this is the second visit in a row where my truck wasn’t ready by the “promised” time. Both were at a minimum or 90 minutes after th stated/posted time.
7/21/2024
Robert C. VERIFIED CUSTOMER
Nick was awesome to work with . He did a great job to help us with our car. Very knowledgeable and very respectful talking with us . He’d get a APLUS from us
7/20/2024
Bonnie B. VERIFIED CUSTOMER
Ethan is so friendly and professional. Very helpful. Thank you!
7/20/2024
Erin M. VERIFIED CUSTOMER
Everybody was helpful and efficient.
7/20/2024
Sandra H. VERIFIED CUSTOMER
Very friendly people and good service
7/20/2024
Ralph R. VERIFIED CUSTOMER
Ethan, Mike, and the entire crew who helped us were awesome!!! We could not have asked for a better team to help us when we experienced problems during our cross-country vacation. Thank you all!
Ralph R