1. Service rep called wrong cell number to ask me a question about air filter. My correct cell number is listed with Cocoa Ford and is also listed on the invoice.
2. Service tech did not replace the tire valve stem caps on any of the tires after rotation.
11/23/2023
Michael I. VERIFIED CUSTOMER
Good Job
11/16/2023
Georgia M. VERIFIED CUSTOMER
professional and helpful
11/11/2023
John B. VERIFIED CUSTOMER
Bobbie did a fantastic job!
11/11/2023
Henry Thomas. VERIFIED CUSTOMER
I will complete the survey when it comes. The service I received on my Corsair today was excellent. Thank you.
11/8/2023
Michiel H. VERIFIED CUSTOMER
Great Service !!!
11/7/2023
Mary O. VERIFIED CUSTOMER
Bonnie was great!I mentioned to her that the air fresheners were too strong as well.
10/31/2023
Michael F. VERIFIED CUSTOMER
I was extremely disappointed that you will not honor the lifetime oil change and tire rotation agreement I had with the previous owner of the dealership. I know there is probably no legal requirement to honor it, but if you want this customer's future repeat business on a new vehicle or service, I hope you will consider honoring it.
Sincerely,
Michael F
10/28/2023
Maria C. VERIFIED CUSTOMER
I have always had excellent service there, and it seems to be continuing from Paradise Ford to Cocoa Ford.
10/24/2023
Mary Elizabeth. VERIFIED CUSTOMER
Everything happened as expected. Staff was great and very helpful.
10/21/2023
Alice H. VERIFIED CUSTOMER
Great service and pleasant attitude!
10/20/2023
Douglas Jerome. VERIFIED CUSTOMER
Thank you, Scheduled service was quick and easy.
10/19/2023
Linda L. VERIFIED CUSTOMER
Great Job !
10/18/2023
Stephen Hayden. VERIFIED CUSTOMER
Very professional!
10/17/2023
Robert Gordon. VERIFIED CUSTOMER
Your computer system did not have my scheduled maintenance reservation and resulted in me spending over two hours for an oil change and regular check up. Also, my mustang needed an air filter but there weee none in stock. How can you not have an engine air filter in stock!
10/16/2023
Angelo M. VERIFIED CUSTOMER
Very prompt and professional
10/10/2023
Dj C. VERIFIED CUSTOMER
Very satisfied as always! Cocoa Ford rocks!
10/9/2023
Michael Steven. VERIFIED CUSTOMER
By no fault of Bobbie Pope, I waited 3 hours to have my truck serviced. Apparently, arriving 15 minutes before you open and being 3rd in line has no bearing on when you vehicle is serviced. My truck sat next to the service personnel office for 2 hours and nobody questioned why it was still sitting there? Apparently, the guy who originally checked me in handed it over to Bobbie without telling her; she couldn’t even find the paperwork. She apologized to me and was able to get me a $10 discount which was appreciated but doesn’t even begin to make up for the 4 hours of work I missed. I’ve bought several vehicles from the dealership and have always taken them back to be serviced. I always arrive when they first open and stay and wait and wait…..
Have a good weekend.
10/6/2023
Addison J. VERIFIED CUSTOMER
2 nd satisfaction survey. My 3rd service visit where I ask for repair of a turn signal. This time I made appt and specifically requested a turn signal fix (I was told an appt with specific request would be necessary so a diagnostic test could be done)
Upon arrival for my appointment the service writer had no clue re appt or turn signal problem. I went ahead with cookie cutter service since the service writer seemed vaguely capable of getting turn signal fixed.
Sometime later another service writer told me my car was ready and the 16.00 bulb replacement still left me needing to get an electronic diagnostic test scheduled so a fix could be done.
I'd had enough and tried to convey my service history to him. He lapsed into the perfunctory sorry routine, etc
Enough - your service writers are pitiful zombies, no engagement,a grim bunch.
New ownership apparently isn't doing anything for your business - - goodbye
Addison J
10/5/2023
Peter M. VERIFIED CUSTOMER
Whether Paradise or Cocoa Ford You all have been our Ford Dealer for 20 years Always been a pleasure