Toyota of Colorado Springs Auto Repair Service

Scott is always very helpful. Thank you!

Everything was great. Car serviced timely. I appreciate the text notifications. Scott was helpful and answered all of my questions.

JP did a great job and got the job done well.

They left the passenger front seat all the way down and changed my dashboard comply which now I’ve got to figure out to change it back to what I want and had it. I’m not happy. Where’s the respect for your client and how I want my car returned to me? I’ll be going to another dealership from now on. I’m disappointed in this one. ????

Thanks for your good help with my 4 Runner.

Nick was amazing he took complete care of me and my vehicle and went above and beyond 10/10 service !!! 100% satisfied !! I would definitely recommend derive from him he’s outstanding !!! Thank you so much for all your help and care I really appreciate everything you did for us !!! Thank you so much

Always take care of me and my toyota. Thank you.

JP was wonderful and kept me updated at every step. Very satisfied with our service.

Nicholas was very professional and attentive. I felt taken care of!

JP always goes above and beyond to ensure that our service is exceptional. Best service advisor.

Professional, courteous and prompt!

Absolutely wonderful service

JP does a great job everytime! He is great at communicating and making sure needs are met!

I have a few points of feedback that I hope will be constructive: 1) My name was incorrect at intake. I asked Ian to correct it when I dropped off my car Tuesday. He said he would. When my husband and I went back on Wednesday to pick-up our car, my name was still incorrect in the system. I brought it to the attention of another Service Coordinator, Scott?, and he corrected it right away. He also added our other information: address, etc. as we are new clients. 2) I was called later in the day on Tuesday and Ian told me that the Head Unit needed to be replaced. The cost would be $1,400.00. He called back a short while later, and said it would be rebuilt; that new ones are backordered for over a year. I asked the price and he was unsure but said he'd find out. We agreed that I would pick up the car on Wednesday. When at the dealership, I asked again what the cost of the rebuilt Head Unit would be and was told that $1,400.00 is the price of the rebuilt one and that a new one is $3-4 thousand. I said OK, but it was confusing given the conversation of the previous day. I had thought the price might be lower given where I had left off. 3) Tuesday while waiting for a LYFT ride home, I received a "Missed Appointment" text and yet I had just dropped off the car!! Perhaps my visit was not logged in yet, but it felt weird. 4) Lastly, and I hope this isn't too picky, but I have worked with people my entire career and continue to. Ian knew we were coming in on Wednesday to get our car and yet it was his day off. I share that I think it would have been a nice touch to say, "I am off tomorrow, but one of my colleagues will assist you." Not a huge deal but certainly a customer service touch. We are new to Toyota Colorado Springs as we just purchased this car. All this said, we look forward to working with you to keep the car running smoothly and hope this feedback is helpful. We are all learning and growing!

JP was great! He explained everything well & kept the process moving forward. He also offered different options & followed up with my requests.

Everyone was proactive with interacting with customers. I also liked the new customer waiting area improvements.

I've owned my 2018 Toyota Rav4 since I drove it brand new of the lot. This has been by far far the best maintenance experience I have ever had. She went above any previous service personal I have encountered, and I truly enjoyed her beautiful personality. She took great care of us. I will definitely be using this Toyota dealership for all my future needs. Thank you for an amazing experience.

Kind and helpful

Randy always does a great job.

Nicholas was thorough and friendly. Good setvice.