Toyota of Colorado Springs Auto Repair Service

No Issues.

Sarah kept me update on the status of the service, explained everything that was done, and walked me through the repairs that need addressing in the future. Friendly, knowledgeable, and great customer service!

Sarah gave us wonderful customer service. She went above and beyond what we expected. I hope she will always be our customer support.

Everyone in your service department was helpful and knowledgeable. The waiting area was clean and the refreshment center was well stocked. Also, the restrooms were exceptionally clean. I would definitely recommend your service department to anyone.

I was pleasantly impressed on how thorough Sara was and how quick she scheduled the service. She was knowledgeable but above all, her customer service skills were superb. Thank you!!

He is a very nice guy. I was happy with the service provided.

Friendly Staff and good job with my car. Thanks

Always courteos and honest.

Scott was quick to get back to me. Vehicle is runnung good. Thanks for all the help

Excellent service, went above and beyond!

Love this place!

My service rep Sarah was a sweetheart however I asked that my vehicle service be expedited as much as possible because of night driving restrictions. I checked in at 12:59 pm for a 1:15 pm appt. I received a text and Vehicle Check-In document at 1:00 pm indicating the technician would "follow up shortly with an update regarding your MultiPoint Inspection results. Make sure to view them as soon as possible in the event the technician has any recommendations." AND THEN I never heard from anyone again. At or about 3 pm I went to Sarah and asked what was going on. She indicated the inspection was underway. I indicated I couldn't wait any longer and asked that my truck be put together if necessary and brought to the bay for checkout. Then again I heard nothing until about 3:30 when Sarah came to tell me the truck was ready. She had paperwork in her hand but never offered a report or an invoice, just held the door for me as I walked to my truck. I left. My drive safe and save indicates I left your driveway at 3:49 pm. I asked for and received an invoice and vehicle inspection report yesterday (Feb 11) so I could determine what if any services that were performed and what my total charges would be. What I received is inconclusive to me but I assume the oil was changed minimally as the sticker on my windshield was replaced and the service date reset on my dashboard. Overall I can't blame Sarah except for a lack of communication. In future I will make only morning appointments to avoid overbooking or bay stackups that seems to occur in the afternoon.

Very quick service. Randy assured me the repair would be covered under warranty and that put me at ease. Thank you

Thanks Randy!

I was very satisfied with his performance.

He is very enthusiastic! He makes the work environment fun but also being professional and courteous to his clients that were waiting.

Sarah M. did her utmost to complete the necessary requirements of my vehicle but supply and paperwork limited her ability to do so.

Quick in and out. Professional, friendly.

Quick and easy, service over sales at this facility. In my book.

Excellent service! Service done quickly with no problem. All employees encountered were very courteous and professional.