Toyota of Colorado Springs Auto Repair Service

JP is a true professional,ensuring his customers are well taken care of and the service is done right the first time.

I actually worked with Ian, who did a great job. Service was timely, and communication was great.

Working with Ian was a learning experience for him. I will share that after working with Ian, Dylan and Dan I am satisfied. It took clarifying information. Most significantly, and more than the needed repairs was the need to understand that our new purchase could be serviced by a Toyota Dealership. Unfortunately, Ian did not understand that with some advocacy and communications with upper management this could happen. It was our sales representative from Castle Rock GMC that worked to network me with a Toyota Dealership that would auppprt our needs having a Canadian car VIN. David Litti from Stevinson Toyota that came through for our long term customer dealership relationship. David made sure our recall service for the software was completed, took care of our remote duplicate, and updated the system to have our Toyota networked in the United States while training three new hires. Today, because of several needed communications Dan, Service manager came through with the help of Dylan’s listening to my story. Ian is new and handled all as well as could be expected within his decision making autonomy. However, seeking upper management when dealing with manufacturers warranties may be embraced next time. He had a series of unfortunate communication challenges. Also, dropping my keys which needed to be located at days end. He had a good attitude and navigated his way through with his teams support. I appreciate the collaborative communications and the honoring of the price agreed upon this morning in order for Castle Rock GMC to agree to payment. Yes I am now completely satisfied, because of how all was handled with integrity.

Ashley is amazing and always a pleasure to work with! Thanks Ashley!!

Quick service

Ian was great. Got me inserted into a busy service schedule and got things completed timely. I will continue servicing my vehicle at their dealership!

Great job and great service.

JP is such a cool member of your service team. He’s helped me a couple different times and has never came off as a typical “sales guy” which is super important! He gives helpful information!

My vehicle was scheduled to be done in one day. It took 3 days, and one of the days I got no communication on the status of my vehicle. I called and texted multiple times, and nobody in the service department was able to give me an update. Lack of communication was very frustrating.

Nicholas was professional and efficient in coordination of my Tacoma service

Super nice super professional thorough.

PJ Has been helping me with my 2014 Tacoma for over three years I went on a long trip to Texas. I needed an oil change. He fit me into the schedule. I really appreciate his help.

Very professional thanks

Everything was quick and thorough

KC was kind and professional

I was very well pleased with the customer service, especially from this young man ! Thanks for going over and beyond!

Randy was very kind and explained all of the services that were completed on my vehicle. He also discussed some items that needed to be addressed, and did not pressure me to make a decision right away. I appreciate his approach!

It was a good experience. Helpful customer service and convenient loaner car.

The service agent was so nice…only problem was no windshield wipers in stock.., guess I have to get them elsewhere…your bad

I do wish they had ordered all the parts for the service though so I wouldn’t have had to bring vehicle back.