Everyone was very nice and polite. Made it most enjoyful to go in.
4/20/2024
Carol S. VERIFIED CUSTOMER
Randy Lee,
Thank you for providing exceptional service for my 2016 Toyota Corolla. The wait time was less than expected and I appreciate you.
4/20/2024
Chris M. VERIFIED CUSTOMER
All good.
4/20/2024
Glenn W. VERIFIED CUSTOMER
Randy was great about explaining the service options and service needed.
4/20/2024
Virjinia K. VERIFIED CUSTOMER
Service was prompt. Randy was accommodating to client’s needs.
4/19/2024
Virjinia K. VERIFIED CUSTOMER
Specific to the Toyota Highlander: It was not until service completion that Toyota advised the only service provided was rotation of tires; notwithstanding an advisement to Randy that new tires were placed on the vehicle less than 1 mo ago. As a result, the service and time invested was unnecessary. Also, the maintenance contract on the vehicle allegedly has expired. It is the user’s historical precedent to always include a 3-yr maintenance contract on all her leases. Therefore, the advisement to the maintenance contract having termed was a surprise. Please contact the re the status of the maintenance / service contract, and if expired, a consideration for a trade-in.
4/19/2024
Max D. VERIFIED CUSTOMER
Jp Peltier was absolutely awesome! Definitely a great advocate and instills a feeling that he genuinely cares for you which is rare from most people’s perspectives/experiences with car dealer service representatives. Give him a damn raise. Hell, clone him and fire the rest of the service department. In all seriousness though, I have only had good experiences at Corwin Toyota’s service department. Keep it up.
4/19/2024
Sharon B. VERIFIED CUSTOMER
Very friendly and did a great job explaining everything
4/19/2024
Ivaylo B. VERIFIED CUSTOMER
In and out in less than a hour. Asked follow up questions about my previous visit. Provided info on extended Toyota care.
4/19/2024
Michael T. VERIFIED CUSTOMER
Helpful even at closing time!
4/19/2024
William F. VERIFIED CUSTOMER
Excellent service. You fixed what was wrong. You finished the job earlier than you told me. KC was very pleasant and helpful.
4/19/2024
Maria Purita. VERIFIED CUSTOMER
We had a great experience with the services provided by Kaic Ferracciu and the company. Thank you!
4/19/2024
Michael D. VERIFIED CUSTOMER
JP took great care of my 4Runner! The job was complete 3 hours ahead of schedule!
4/19/2024
Korinne C. VERIFIED CUSTOMER
Scott, thank you for taking my concerns so seriously. When I picked up my car, it was an absolutely different experience than when I dropped it off, I felt listened to and heard and they were spectacular at the desk. It happened to be the same two of the three guys that I had met when I dropped off the car. So thank you for helping me to not feel silly about bringing it up into making customer service matter.
4/19/2024
Yahiline A. VERIFIED CUSTOMER
Scott is always a pleasure to work with. He’s the best.
4/18/2024
Mark B. VERIFIED CUSTOMER
Scott had good ideas on how to troubleshoot the electrical problems we were having and the mechanic provided a good summary of recommendations
4/18/2024
Bruce G. VERIFIED CUSTOMER
Nick took great care of us!
4/18/2024
Community Alternatives. VERIFIED CUSTOMER
Nicholas provided excellent customer service. However, the communication of letting us know when the vehicle was ready was rather frustrating. I called several times to see where they were at work the vehicle and never got an answer. Was told that Nicholas was away from his desk and would call me when he got back to it, never heard from him,. Called again same thing with Dillon he said he'd call me back in 10 min 30 minutes went by I called back to be on hold forever. Vehicle was promised at 2pm I finally got it back after 3pm. Kind of frustrating as I to have a department to run at CAE and lack of communication was frustrating, next time might take it to another approved location to give someone else a try. Key word there is might.
4/18/2024
Lisa D. VERIFIED CUSTOMER
Ian got me in quick and kept me updated on the status of my 4Runner. Excellent customer service!