Toyota of Colorado Springs Auto Repair Service

Randy is always promt, knowledgeable, understanding and professional. Since I've been coming to Toyota his customer service bas been second to none. I will always consider Toyota because of this. Thank you. DS

My advisor was great, but every other aspect was poor

The staff were very attentive, polite, and helpful. I really appreciated their hospitality.

The service was done quickly and professionally.

Ian was exceptional and listened to my concerns and questions about understanding my new truck’s electronics. He gets a five star from me.

Excellent customer service and I like the new design in the waiting area. Been awhile since I was there but the change is nice

I was frustrated because my new service advisor, Nick, I guess went on vacations and didn’t care to mention that my car might be ready when he was out so I was car-less for 3 business days and turned out my car had actually been ready way before that but no one cared to tell me cause of a ton of miscommunication. And on top of that, no one ever told me there were loaners for when the car is in service. I called Tuesday afternoon to check on it and after a 13 minute hold, a very sweet lady (who I unfortunately didn’t get the name of) was incredibly helpful and made sure she got an answer for me, so after talking to some people she mentioned my car was ready for pickup. I stopped by that same day and Ian took great care of me and apologized for everything, even mentioned the loaner car program. He even got a tech to come out and talk to me about the issues I was having, I believe the tech’s name is Mike, he was also amazing and incredibly patient. I like to respect everyone and I understand mistakes happen so I didn’t go in causing problems and gave them an opportunity to explain and work with me and they all made up for it. However, I would’ve expected a call from Nick afterwards to explain the situation and clear up what happened to the car but I never heard from him again. Was I satisfied? Only after Ian, the very sweet lady, and Mike took care of me after multiple days without a car due to lack of communication. I’ll still do business at Toyota of Colorado Springs cause I’ve been treated greatly before and I understand this one was a one off. Anyway, I’m not pissed or anything, just frustrated about the situation and thought I’d share my experience. No need to reprimand Nick or take any action, just make sure service advisors plan ahead of vacations like we all do at work and everyone will be happy, and I’ll make sure to make you my first choice for my next vehicle.

Excellent service!

Nick was great in keeping us informed and he was easy to talk with and made sure we understood what was going to happen.

I was very pleased with Kaic and others who communicated with me. I am well pleased. Thanks

My issue was not with KC, but rather the $27 miscellaneous charge for shop fees and waste recycling. I had one visit left on my prepaid oil change package and was having that service performed. I had been hearing a strange flapping or rattling sound under the drivers side. I agreed to the $150 diagnostic fee with no guarantee of fixing anything, but with the offer of taking that $150 off any needed repairs. Evidently that is only for labor. The issue was loose mud flaps. I understand the diagnostic charge, despite thinking it is excessive, but the parts and waste recycling charge for replacing and tightening a few screws was offensive.

Nick was great and answered all questions, service was timely. I value both.

During my recent visit to Toyota of Colorado Springs, I had the pleasure of being assisted by Kaic, who, despite only being on the job for seven days, his performance reflected the knowledge, efficiency, and confidence of a seasoned professional. Beyond excelling in his role, Kaic's strong interpersonal skills and unwavering integrity made the entire experience refreshing and confidence-inspiring. I sincerely hope that Toyota of Colorado Springs recognizes Kaic as the valuable asset he is and takes proactive steps to invest in nurturing his evident leadership potential. It would be unfortunate for another organization to seize the opportunity to benefit from his exceptional talents.

Like always, Scott was very professional, efficient, and made the whole process stress free.

In and out in about 11/2 hours for an oil change and tires balanced and rotated. Scott is awesome

Kevin was wonderful

K C did well.

Excellent service

Nicholas Arbuckle was the most professional and helpful associate I’ve ever worked with. He helped me with a temporary fix until my vehicle could get in 2 weeks later for the next availability and was able to fix it for a great price. He displayed great mannerism and was very warm and welcoming. I’ll definitely reach out to him for future Toyota work.

Kaic is a polite, knowledgeable professional in his field.