Ashley was very helpful with explaining the repairs and was able to answer all my questions. Thanks Ashley you are awesome !
4/6/2024
Laurent A. VERIFIED CUSTOMER
Amazing team !!!
4/6/2024
Ferguson Dealer. VERIFIED CUSTOMER
Great service recommended 100%
4/5/2024
Roy G. VERIFIED CUSTOMER
JP is very thorough and helpful. He noticed that I was recently out of service coverage and suggested I purchase a 3 visit package that would save me money. I didn't plan to do this, except after his good suggestion. This is the kind of service attitude that is often missing in the "service" industry. I will always come back to Toyota of Col Springs because of JP.
4/5/2024
Kathleen V. VERIFIED CUSTOMER
Scott provided excellent customer service!
4/5/2024
DREW D. VERIFIED CUSTOMER
Scott and team were both great on working with me regarding the noise issue from my rear end. However we were unable to find a solution which was disappointing. Overall Scott was great to work with but a solution would have been helpful.
4/5/2024
William S. VERIFIED CUSTOMER
Great service. 100% satisfied
4/5/2024
Ramon R. VERIFIED CUSTOMER
I just wanted to express my gratitude for the exceptional service provided by JP at the Toyota dealership in Colorado Springs. JP has consistently been attentive, helpful, and informative whenever I bring in my 4Runner for service. His professionalism and dedication to customer satisfaction are truly commendable. I appreciate the excellent care he provides and would highly recommend him to others seeking outstanding service.
4/5/2024
Llc C. VERIFIED CUSTOMER
JP always goes above and beyond for us. We are in for monthly maintenance all the time and can always depend on JP to have our vehicles ready in a timely manner. We really appreciate JPs commitment and courtesy.
4/5/2024
Lucinda T. VERIFIED CUSTOMER
Great service, great feedback, great waiting area, it was all great!
4/5/2024
Sean O. VERIFIED CUSTOMER
I had an appointment on 3/13/24 for 10,000 mile service. I was told the tires were worn so unevenly that they couldn't even rotate them. Nick wanted me to leave the vehicle with him/Toyota so they could replace the tires under warranty but I was unable to do so at the time. He told me there was a known issue with this tire on the Tundra. He told me this process would take about 24 hrs. It has now been over three weeks and I have had to call multiple times for an update. I'm told there still hasn't been an answer from Falken. It's now 4/4/24 and the vehicle has 12,510 miles on it and the outside of the front tires are so worn I can see the threads coming out of the rubber. I have owned many cars and trucks with many different brands of tires and I have never seen this amount of wear on a set of tires in 12k miles. I'm disappointed in the slow service and lack of responses and updates along the way.
4/4/2024
Kelsey V. VERIFIED CUSTOMER
Kaic was the best car customer service rep I have had. He was great at communicating the issues and timing.
4/4/2024
Margaret H. VERIFIED CUSTOMER
Randy was very professional and was FINALLY able to determine where my front left tire was leaking, that the pinhole leak was in a place that could not be repaired, and researched three options of new tires for me. I have been plagued with low pressure warnings on my dashboard for MONTHS! It’s good to have the cause finally identified. My current tires are original to the car, purchased in 2020, so it’s time to replace them anyway. Thank you Randy!
4/4/2024
Naytrese G. VERIFIED CUSTOMER
The process for buying the car was ok. However, when they say they are detailing and washing the car. You wouldn’t think that meant spraying it with a yard water hose. The car had dirt, spray spots, smuggest inside and outside the car. After bring it to the sales man’s attention he asked them to redo it. Only to get it back with everything still the same except for the dirt spots on the floor and back of the seat. I didn’t waste anytime going back in to complain. My son said he’ll have it detailed the right way. I would’ve waited for as long as needed to have it done like they’ve possibly done other customers. That was my only complaint.
4/4/2024
Virginia D. VERIFIED CUSTOMER
Very courteous & friendly, as usual.
They were busy, but I didn’t have to wait long
at all.
4/4/2024
Stephen M. VERIFIED CUSTOMER
We've been taking our vehicle to Toyota of Colorado Springs for the life of our vehicle, that's been 17 years - it's the best. Randy Lee is one of the best service techs in the business. A business full of people you can trust- high integrity.
4/4/2024
TONY Y. VERIFIED CUSTOMER
My overall experience on two separate occasions within a week were nothing short of a headache. I do appreciate the fact the service manager tried to make it right and discounted my last service, however the lack of communication and short comings of my service team I will not be bringing my truck back to this location.
4/4/2024
Matt H. VERIFIED CUSTOMER
Fast and friendly service.
4/4/2024
Patrick B. VERIFIED CUSTOMER
Kaic was fantastic to work with on my service appointment. He's very friendly and shows care in his approach with customers. I appreciated that he was able to help me get a Lyft back to the dealership when my service was complete. I'll happily return to work with Kaic again. Thanks!