Dan or Scott
After years of service at your location, I was under the impression that a TCA oil and filter change was being completed on our vehicle along with a multipoint inspection on our most recent visit March 5, 2024. We were asked to pay somewhere in the neighborhood of $1000 to have air filters changed. The condition of the air filters was very poor and seems like it should’ve been changed a long time ago. As you know it’s crucially important to have maintenance done correctly in order to satisfy maintenance coverage contract from TCA.
It seems there has been a misunderstanding, regarding filter changes what that means on the documentation. I’m willing to accept that. However, I do not believe that the multipoint inspection has been completed as it says it has been on my documentation and I would like someone to review this help me make this right.
3/7/2024
Fred H. VERIFIED CUSTOMER
I believe there was a misunderstanding on the price of the repair. I understood something differently throughout the process of coming to a final estimate. Thank you.
3/7/2024
Jeanine M. VERIFIED CUSTOMER
Randy delivered exceptional service and kept me abreast of what was happening the whole step of the way. He listened and addressed all my concerns, I couldn’t be happier. He made a very worrisome situation with my vehicle much easier. Thank you!!!
3/7/2024
Matthew N. VERIFIED CUSTOMER
Absolutely excellent working with Austin, who made the entire purchasing experience quick, easy, and pleasant.
3/7/2024
Jim B. VERIFIED CUSTOMER
Expert service and friendly people
3/7/2024
Bonnie K. VERIFIED CUSTOMER
Very friendly
Customer oriented kind of employee.
Answered all my questions
3/7/2024
William M. VERIFIED CUSTOMER
Randy in particular was a very helpful fellow. He’s a good communicator and seems like an honest and smart fellow. If he leaves your business, Inwould hire him. He’s an asset.
3/7/2024
Kendall W. VERIFIED CUSTOMER
Randy is the best service advisor I’ve ever had and I’ve had a few I have been a service advisor he deserves a raise
Always courteous and a professional
3/7/2024
Russell E. VERIFIED CUSTOMER
A big shout out to Kevin Whitlock for getting extra work completed today on my FJ Cruiser
3/7/2024
Renee H. VERIFIED CUSTOMER
Best service ever. Randy is always going the Xtra mile for my many Toyotas needs as I own a few. I never had better service ANYWHERE!!!
3/6/2024
Mary G. VERIFIED CUSTOMER
Thank you so much
3/6/2024
Sarah H. VERIFIED CUSTOMER
Efficient, friendly service
3/6/2024
Isabel Cristina. VERIFIED CUSTOMER
Kevin is very Friendly and helpful.
3/6/2024
Maura M. VERIFIED CUSTOMER
Kevin is fantastic- very knowledgeable and personable
3/6/2024
Marie L. VERIFIED CUSTOMER
Awesome service!!!
3/6/2024
Melissa M. VERIFIED CUSTOMER
Ashley was awesome.
3/6/2024
Lauren L. VERIFIED CUSTOMER
Thank you for taking great care of us today, Scott!
3/6/2024
Bryson M. VERIFIED CUSTOMER
JP was very professional and though your service center could not handle my needs for body repair he did a warranty, helped in the quote, and referred me to an alternative body shop with great ratings.
3/6/2024
Nicole W. VERIFIED CUSTOMER
JP is always up front & candid & clear—so grateful for the efficient service!