Toyota of Colorado Springs Auto Repair Service

Passive aggressive text with no opportunity to request additional services at time of follow up.

Scott and his seasoned technicians are the best!

Everyone was very nice made you feel welcome,I would recommend it to anyone looking for a new car.

Job well done. Thank you.

Very professional, would highly recommend

Scott did a fantastic job handling my Tacoma repair. Communication was excellent and always timely, handling of the insurance side was seamless, loaner Taco was great and the work done was excellent. Outstanding job all around.

Excellent service. Helpful with issues I didn't know about and scheduled future service

Randy was courteous & respectful. He kept me informed about how long my wait would be.

My appointment was at 730 am. When I got there he told me it would be about an hour. I’ve already made plans for someone to pick me up that morning but since he told me it wouldn’t take long I told them to not pick me up. 2 hours later I a notification for the multi point inspection. We spoke and he said the car was done and my tire is holding air after being patched up. I decide to do the tune up and engine filter replacement. I went to check on my car around 1130am. He said they had it up and almost done. I checked and hour later. He went to check my once again and never returned with an update. By 130 I am speaking with another gentleman and my cars still isn’t done. By that time he is rushing out the door because I’ve been waiting so long. He was helpful and kept apologizing. Said something about waiting on parts. If that was the case why couldn’t Nicholas A. Say that to me??! In the end I missed an entire workday, I was charged for an additional filter I did not ask for, which I still have to check and see if it actually got done, my car shifting weird, and my tire sensors don’t show on my screen. They don’t told me to drive the car and it should appear and it never did. Nicholas **** **** in communicating and shouldn’t even be allowed to be an advisor.

Thanks!

When I booked my appointment for a warranty fuel issue (common on this the Rav4), I was told you all would need it for the day to fix the issue. It is super frustrating as the customer to arrange transportation on both ends to have this done (and be told it would be done), only to be later told you all don't have the parts on hand to fix it. When the appointment was booked the exact known issue was communicated. Stephanie said you all had to verify the issue first, which I understand. BUT YOU HAVE TO TELL THE CUSTOMER THIS ON THE INITIAL CALL. Since that was the case, it would have made way more sense for me to hang out for 30-60 minutes to troubleshoot it to verify the problem. This was all around a huge waste of time, poor communication, and a hour plus of my wife’s time driving me. Unimpressed! As a side note, an incredibly similar thing happened on the previous service. I was given a verbal quote over the phone for someone who tapped my bumper. When I got there, the service rep apologized but basically said, whoever I talked to before misled me. There seems to be a pattern of initial appointments personnel not taking enough information or providing inaccurate information setting your customers up for frustration. I used to really like this shop. Now I only seem to visit when necessary (recall/warranty).

Kevin is great!

No service manager was in charge of my car. At 5:30 after waiting two hours, I walked to the desk, and none of them even knew there was a person still waiting for a car. The two men on duty asked each other if they had my file, and both said, “NO!” One of them hopped to and looked me up on the computer. They sent me home in a loaner. I had to go back this morning to get my vehicle. Several extra hours of my life taken as I am packing to move to Florida in two weeks.

Good work

Randy

Got my vehicle in and out quickly. Provided valuable feedback on the service.

Thank you Kevin, for your outstanding assistance and helping me with the service of my truck and your amazing work on the discount. Kevin went way above and beyond to help me today and finding me a loaner to use for the day. I commend Kevin and his commitment to customer service and I am very grateful! Thank you!! Paige

JPwas polite and concerned to do the right thing.

Excellent customer service. I had to turn in my truck ahead of appointment time because it wouldn't run and Randy offered a loaner car to help out. Definitely went above and beyond and explained everything to me step by step when my truck was being looked at. Will continue to come here with old-school service with class. Thank you.

Even though the appointment wasn’t scheduled as planned she worked us in and got it done on time! Thanks!