Toyota of Colorado Springs Auto Repair Service

Alleviated my concerns!

I'm not totally satisfied with Toyota's remarks back to me about the warranty on the seat and the window switch on the driver's side. The answers they gave back to me aren't right . I take care of my truck it's the last car I will have and for me not to have item's fixed under warranty is not right . I'm on a fixed income !!

The vehicle has only one physical door keyhole, and it's totally destroyed. Mr. Robert did not know this, and I did not notice the malfunction at the time of purchase. The key fob works for full lock/unlock functions. So the vehicle is functional, though the physical ability to lock/unlock the vehicle is totally disabled. Car was exceptionally clean, and well detailed. Mr. Robert was an amazing salesman, and I personally am glad to have worked with him. Mr. Robert's printer was not at all functioning as intended, and this caused our party to remain at the dealership for HOURS LONGER than normal. A quick easy process, was turned into 4 and a half hours of redoing paperwork. The GM was friendly, honest, patient, and understanding. The free coffee was also fantastic.

He did not communicate clearly nor did he listen to what I said. I ended up waiting for 3-4 hours in the waiting room because he thought that I had gotten a ride. I had no idea that I got a text from Toyota that the service had been completed because the message was in my spam folder. Afterwards he barely looked me in the eyes when talking. He mostly made up for it by making the inspection free because of how long I waited. I was just there for to long and couldn't stay longer to get anything fixed on my car.

Went great as always

My service advisor was very professional and it was a pleasure working with him.

Tires was quick and efficient!

Randy was very professional and cordial. My car was repaired and delivered on time. The waiting room was comfortable. Very good experience.

Air filter cover wasn’t latched down. Ok otherwise. Thanks

Scott is great

You guys did a great job

Very efficient and got my vehicle done quickly.

I ended up rescheduling my initial appointment because when I arrived for it I was told service was backed up due to crane work that had been taking place that day. The service rep asked if I wanted to reschedule which I did. Although it was irritating to have to make a second trip, it worked out well. Service was fast and smooth.

Stop doing surveys of everything

Kevin Whitlock did an excellent job of explaining the services that were performed and needed in the future. Thanks Otis

Disconnect between the staff ordering parts and the staff fixing the problem. In fact had multiple conversations with Kurt to order parts only to arrive and the first person I talked to said they didn’t have a Curt working there. The part ordered was wrong, as it turned out the guy who actually fixes the problem said I need an entirely different part. I ended up having to replace a side mirror which that was $1000 and then somehow both the service department and the guy fixing it ‘forgot to mention” that the side mirror also has to be calibrated and oh that’s another $1000. I received an apology for that not being communicated. But from the first moment I pulled up to get the initial part picked up and installed and the guy in the drive up lane was like “ I don’t know a curt who works here” should have been the first clue that I probably needed to take the car elsewhere to be fixed. Honestly, I’m not sure why there is such a disconnect between the people ordering the part with the people fixing the problem. But many red flags here as a customer. Should I need something other than tire rotation and an oil change more than likely going elsewhere for service/repair. Pretty disappointed in the whole process. Spend a lot of money buying a car here and to have this sort of service just really is frustrating for sure. There is more from this experience that I could elaborate on on, but not sure it’s worth even getting more detailed about it. Overall, 1/10 experience.

Ashley was very polite. Kept me informed on the things needed to fix issue. Got right in at appointment time. Didn’t take very long to fix. Great service department. Everyone was friendly while I was waiting. Thank you Ashley & the service team. Job well done.

Scott is always great

Randy was professional and honest with me about critical services I needed. The team did an excellent job servicing my vehicle in a timely manner.

Nice working with Jordan.