Excellent treatment during our wait in the customer service area/showroom. A little disappointed that service appointment told us we had to do our very low mileage service now, or lose our Toyota Care, only to discover upon our arrival today that we had already lost it.
1/25/2024
Charles R. VERIFIED CUSTOMER
Scott was great and was willing to work with me on the nature of my vehicles requirements. I would request him for my next appointment.
1/25/2024
Daryl G. VERIFIED CUSTOMER
Great communication throughout, timely, and courteous treatment.
Thank yo
1/25/2024
Jacob D. VERIFIED CUSTOMER
My oil wasn't changed nor were my tires rotated. I had to come back today to get my oil changed. How lazy does the mechanic have to be to try to skip my oil change? It takes a few minutes to change the oil. My tacoma cost me a years salary. I'll be making a call to toyota hq. That mechanic needs to be fired. How many other vehicles has he done that to. Have some morals and work ethic.
1/25/2024
Frank G. VERIFIED CUSTOMER
I'm always treated well and Kevin continues this tradition
1/24/2024
Andrew W. VERIFIED CUSTOMER
I came in primarily for a recall on fuel filter issue. I live 2 hours away. I was given no instructions to have gas tank half empty or more. I came in with it full. Service techs were unable to perform the recall fix. I will have to come back another time which is not convenient for me since I live 2 hours away. The service manager that worked with me did help in making things right. He did a good job with the situation we were in.
1/24/2024
Mary M. VERIFIED CUSTOMER
Scott has always been caring, helpful & answers my questions. Also knows I like the detailed 15 point check sheet & provides that for my records.
1/24/2024
Janice R. VERIFIED CUSTOMER
Although the wait time was slow, my advisor was very nice and took care of my vehicle efficiently.
1/24/2024
Mark W. VERIFIED CUSTOMER
Service Representative was very helpful. Your only problem is the high value you place on changing out air filters, both engine and cab. You already have them out for inspection, but want to charge an absorbent amount for installation of new units in lieu of putting the old ones back in.
1/24/2024
Hila R. VERIFIED CUSTOMER
Ashley’s friendly, positive, and upbeat demeanor always makes the experience so pleasant! She is a gem! I appreciate her very much!
1/24/2024
Rebecca P. VERIFIED CUSTOMER
I appreciate the streamlined process.
1/24/2024
Jessica M. VERIFIED CUSTOMER
JP did a great job taking care of me and my concerns with my 4runner. He answered all my questions, ensured that I understood, and followed up when appropriate. Thanks JP!
1/24/2024
Nicole W. VERIFIED CUSTOMER
JP, Ashley & service team went above & beyond today, especially given the new comm system they had to deal with glitching out on them. Tip o’the hat to them & we greatly appreciate their efforts & service! We trust this team with our vehicle service—no one else comes close!
1/24/2024
Rachael R. VERIFIED CUSTOMER
Jordan was extremely helpful and communicative! It didn't hurt that he was handsome and has a great smile!
1/24/2024
Laura H. VERIFIED CUSTOMER
Always a pleasure dealing with Ashley
1/24/2024
Sherese L. VERIFIED CUSTOMER
Thank you.
1/24/2024
Jonathan L. VERIFIED CUSTOMER
JP is a professional and awesome a work with. Really appreciate his quick service and cannot wait to work with him again.
1/24/2024
Ryan T. VERIFIED CUSTOMER
Kevin was great fitting me in today after I was late. Thank you! Great experience!
1/24/2024
Carl A. VERIFIED CUSTOMER
Everything was great. Kevin is a very knowledgeable service man. Thank you!