Air filters replaced without my consent. The manager ended up not charging me for this service so all was made right.
1/20/2024
Jon C. VERIFIED CUSTOMER
Jordon provided a great customer experience. I’ll be a loyal customer because of him!
1/19/2024
Barry A. VERIFIED CUSTOMER
JP was awesome what a pleasure to work with.
1/19/2024
Andrew W. VERIFIED CUSTOMER
Jordan and the mechanic Noah are incredible every time my wife Jennifer and I deal with them. They are the only ones we ask for.
1/19/2024
Marianne D. VERIFIED CUSTOMER
My service manager and the technician did a great job. However there was a lack of communication between the two concerning what services were actually completed. So I was erroneously charged for an item that wasn’t done. It did get corrected when I brought it to their attention.
1/19/2024
Brian P. VERIFIED CUSTOMER
I had absolutely no problem with my appointment. It was done in a reasonable amout of time & for a reasonable price.
1/19/2024
Evans L. VERIFIED CUSTOMER
JP was kind and courteous. We will be back for our next tune-up!
1/19/2024
Luis V. VERIFIED CUSTOMER
Jordan was professional, efficient, and informative. The work was done in a timely manner and I was happy with the outcomes.
1/19/2024
Cameron Y. VERIFIED CUSTOMER
Was a perfect appointment. Could not ask for better
1/19/2024
Chad S. VERIFIED CUSTOMER
From the moment I called to when the vehicle was picked up I was treated superbly. My wife called upset when her 4Runner battery light came on and power steering went out. I called Noah and he immediately dispatched a tow truck and a ride home for my wife. Vehicle was fixed the next day. Ashley kept me updated and called when the vehicle was finished. Toyota of Colorado Springs has earned my business through amazing customer service and repair support. Thank you again!
1/19/2024
Riley L. VERIFIED CUSTOMER
Ashley was very kind and welcoming I loved working with her
1/18/2024
Perkins Motor. VERIFIED CUSTOMER
Jordan was an excellent advisor. He kept me updated and answered all my questions!
1/18/2024
Reynaldo C. VERIFIED CUSTOMER
The flow of information as to how the service was progressing kept me informed.
1/18/2024
Kevin H. VERIFIED CUSTOMER
The wait time was brutal. I understand you’re working in a new software system so I’ll assume this isn’t typical.
1/18/2024
Timothy B. VERIFIED CUSTOMER
Always a great place. All the staff there on the service department were very helpful. I’ve worked with Kevin the past few years and he’s always been great. Have also worked with Scott in the past and he also was good to work with. The new remodel and layout in that area is excellent. I look forward to my next truck in maybe 5 years or so.
1/18/2024
David B. VERIFIED CUSTOMER
Some of the service was excellent and some not so good. After I left the dealership I noticed my maintenance reminder was not recalibrated. I returned to the dealership and they recalibrated it. When I restarted my truck I noticed a notification message on my screen and asked the attendant what was that all about and she took a picture of my screen and went into the service area to talk to someone about the message. She returned saying I would need to schedule another appointment to address the concern. I was very surprised someone could not come out and address the notification while I was there. This is not the service I have experienced in the past. Disappointed in the lack of responsiveness.
1/18/2024
Tyler G. VERIFIED CUSTOMER
Randy provided excellent service, discussed options with me, and was sure that my needs were met.
1/18/2024
Anne C. VERIFIED CUSTOMER
Ashley was very informative and helpful. She is a great employee!
1/18/2024
Steven B. VERIFIED CUSTOMER
Exceptional customer service from my service writer and everyone at the store. Excellent coffee by the way! 5 thumbs up!