Toyota of Colorado Springs Auto Repair Service

On time. Didn't have to wait long.

Randy is great!

Randy was absolutely fabulous. I think my car was done in record time. I very much appreciate his attention to every question I had. Again he is fabulous and such an asset to your dealership. I hope my comments help him the next time he’s available for a promotion and a salary increase. Ruth D

Ashley Malcolm and your maintenance crew is the reason I enjoy returning for service on my vehicle. Thank you Colorado Springs Toyota.

All good, on budget, on time, I'll buy my next one from you folks

It was a fast appointment. They got me in & out of there. I'm glad they check my vehicle over.

He’s always nice to deal with and helpful. I like the text message sent showing the motor was being done. Pretty cool.

A gentleman who communicates well and goes the extra mile to ensure customers are satisfied.

Sarah was very kind and it was a quick service, love this dealership and the employees are amazing!

Sarah was very friendly and easy to talk with, and she explained the work being done thoroughly and made sure all of my questions were answered.

Excellent service from Randy today.

No idea how it costs $500 for a alignment and tire balance. Other than that. Great service

Rep blew me off when I reiterated that I wanted my vehicles checked because the steering wheel was shaking Sunday. I specifically asked for an oil change and they didn’t do it… didn’t say they weren’t doing it, didn’t tell me at the end of the appointment that they didn’t do it. It’s 2025 and we’re still treating female car owners like dog ****. I bought that car with MY money, no one bought it for me. We should be treated like any other auto owner instead of being talked down to and literally ignored.

Ashley is awesome

Excellent, attentive, professional service

I dropped my Tacoma with Ian and at 0829 got a ‘vehicle check in completed’ text msg that stated ‘we will be following up shortly with an update regarding your MultiPoint Inspection results.’ Also Ian verbally told me as I dropped off, that he would follow-up with me within an hour or less in reference to a quote for changing out the serpentine belt on my truck. Almost 3 hrs later at 1126, having heard nothing I called Ian. He did not mention the MultiPoint Inspection at all, said he didn’t know about the serpentine belt yet but would look into it and let me know shortly. At 1442 having not heard back I called again for an update, he still did not have the information, though I held for almost 11 minutes. Finally he called back at 1454 with the quote. No mention of the MultiPoint Inspection, no other follow up or updates whatsoever. At 1647 I called and spoke with someone about having a shuttle sent to get me back to the dealership. Upon arrival Ian was no where to be found. When the work was FINALLY done, Randy had taken on my vehicle. Randy didn’t have any answers about Ian, other than he had had to go. My experience at your dealership prior to this was with ur service department, and Randy had been my rep., it was a great experience with great communication and a projected deadline was met. The experience on Monday Jan 13 with Ian was night and day different, wholly disappointing and displeasing, and reflected really poorly on Toyota or Colorado Springs.

Scott is great!

Excellent customer service

Thanks so much for getting me in earlier today - Ian was awesome ????

Great job by Scott.