I appreciate the electronic massaging. Randy was knowledgeable and responded to all concerns in a timely way.
12/31/2024
Kathy B. VERIFIED CUSTOMER
I had a total lack of communication. Every time I found anything out I had to do the calling. There's no excuse for that. All he had to do was keep me posted. Overall I'm happy with Toyota but I'm not happy with the communication or lack of communication.
12/31/2024
Luis A. VERIFIED CUSTOMER
Very helpful. Knew her job. Knows a lot about cars
12/31/2024
Steven G. VERIFIED CUSTOMER
Sarah was great she helped get the things I needed done I give her a 10 star ??
12/31/2024
Kevin T. VERIFIED CUSTOMER
Randy is very knowledgeable and kept me well informed
12/31/2024
Laura L. VERIFIED CUSTOMER
If you want accurate metrics, it would make more sense to open the R.O. when the customer actually arrives. At least 2 of us were in line outside the bay door for at least 15 minutes before we could pull in and be logged in. My appt was at 8:30. I was logged in at 8:49, but my wait time should be accurately reflected. I would think that IS the customer experience you are trying to measure.
12/31/2024
Judith R. VERIFIED CUSTOMER
You guys always give great service
12/31/2024
Colleen S. VERIFIED CUSTOMER
Sarah was very polite and prompt with her responses. She provided great service - thank you Sarah!
12/31/2024
Clarence J. VERIFIED CUSTOMER
Are you talking about the service on November 13? Tire was bad and you replaced it. Great job
12/31/2024
Holly M. VERIFIED CUSTOMER
Scott was kind and professional. He did a great job
12/31/2024
Charis Ministries. VERIFIED CUSTOMER
Jeff Patterson is amazing! Pastor Lawson Perdue, Charis Christian Center, Colo Springs
12/31/2024
Terry E. VERIFIED CUSTOMER
Sarah was awesome! Friendly, quick and knowledgeable
12/31/2024
Jordan M. VERIFIED CUSTOMER
Ian is a really nice guy who helped me get work done on my truck!
12/31/2024
Kendall W. VERIFIED CUSTOMER
Randy was a professional and the service at the Toyota of Colorado Springs was everything that I expected
12/31/2024
Barbara H. VERIFIED CUSTOMER
My car was serviced promptly at my appointment time. I was able to use a coupon for the required oil change and was on my way home a little over an hour later.
12/31/2024
Vytautas Vito. VERIFIED CUSTOMER
I will not be using your service department anymore as I have lost all confidence in their ability to keep my vehicle in good working order!
The quality of service has gone down since the dealership is no longer owned by Larry H. Miller Group.
12/29/2024
John X. VERIFIED CUSTOMER
Very friendly.
12/29/2024
Dianan M. VERIFIED CUSTOMER
Kevin from the service department was a true professional. My tire was fixed.