I was scheduled for an oil change, tire rotation, and to check the AC. After 2-1/2 hours I had to find someone to tell me what was going on as I had never been informed of any progress or issues. My company truck, turns out, needed additional service and Sarah was waiting for a supervisor to send the request through the system. It would have helped to been informed of the issues and given the option to continue waiting, make calls to someone that could have pushed through the approvals, or made my own decision to have the work performed at a later time. Being left out of this loop was inconvenient and frustrating in the end.
12/19/2024
Allen W. VERIFIED CUSTOMER
When I pulled into the Service Bay, there was one one there to direct me of where to find my Service Manager, it took 10 minutes before I was helped.
12/19/2024
Bill D. VERIFIED CUSTOMER
Found my noise issues, resolved quickly
12/19/2024
Luke C. VERIFIED CUSTOMER
Kevin is great, service was quick.
12/19/2024
Joe P. VERIFIED CUSTOMER
Kevin is Great! Timely, prompt, informative, kind, knowledgeable and explains things well. Wanda.
12/19/2024
Kelly E. VERIFIED CUSTOMER
Ashley was personable and funny, totally put me at ease.
12/19/2024
Sandy D. VERIFIED CUSTOMER
Thank you
12/19/2024
Walker P. VERIFIED CUSTOMER
Excellent assessment of problem, excellent communication with insurance company, and excellent updates. Scott has always been great!!!
12/19/2024
Ellis W. VERIFIED CUSTOMER
The service itself was the usual high quality. However, it was irritating that the cost estimate was out of whack with the invoice I received. The estimate for this visit was $869.22 before applying a 10% coupon. The invoice was $956.12 with the 10% coupon applied. That was an unpleasant surprise.
12/18/2024
William S. VERIFIED CUSTOMER
Very clean and well organized. Sarah kept me in the loop
12/18/2024
James H. VERIFIED CUSTOMER
I came in for recall work. I never heard “we’re sorry for your inconvenience “. Service took longer than predicted because a tire drop off blocked my vehicle. Very clear that customer first is not part of the dealership values.
12/18/2024
Jamie S. VERIFIED CUSTOMER
Ian was super nice to work with. I appreciated the quick and professional service.
12/18/2024
Kelly T. VERIFIED CUSTOMER
The Team was great! I received all the services that were due and asked if they could completed the oil & filter change due next month which they did, saving me a trip.
Thanks SO much for the great service Rose! I’ll be back again.
12/18/2024
Robert W. VERIFIED CUSTOMER
Very satisfied.
12/18/2024
Paul D. VERIFIED CUSTOMER
The telephone reception could have been better
12/18/2024
Jack K. VERIFIED CUSTOMER
Overall great experience. Friendly and timely service.
12/18/2024
Jeffrey C. VERIFIED CUSTOMER
Sarah is an asset to yoir business. I have managed hundreds over 36 years at Walmart and Ace and I would hire her in a second. She listens very well, is concerned of what I needed, and uses suggestive selling which I always encourage. Very pleased with Sarah and your establishment!
12/18/2024
Nancy M. VERIFIED CUSTOMER
I don't do these things by phone
12/18/2024
Justin Z. VERIFIED CUSTOMER
Great quick service and got me in for an appointment for a 5k.