Listening and communicating along with timing made my experience most excellent. I am grateful for your customer care.
Thank you
12/11/2024
Julie A. VERIFIED CUSTOMER
Randy has helped us many times with our vehicles. He keep us up to date on what is going on with our vehicles . He goes above and beyond to make sure we are satisfied with the service. THANK YOU Randy!
12/11/2024
Nathan R. VERIFIED CUSTOMER
You overcharged and kept adding additional costs after my origional estimate. Then your service technician said the additional fees were for diagnostic which was incorrect based off of your hourly rate whith how long you had my vhicle. I told the technician the service I wanted performed. I am not going to go in detail of the rest of the conversation due to it probable won't make a difference and is only wasting my time. The point is He is a liar that hides behind his technical experience and takes advantage of peoples lack of knowledge. When confronted with his inaccuracies he still lied and tried to justify his lie. It is to bad that one individual who is suppose to help people understand the repairs needed for there car is taking advantage of them while representing your dealership. I will not be using your dealership anymore and will be enforming everyone of the services I received and encouraging them to not to use your services or purchase from your dealership
12/11/2024
Townsend W. VERIFIED CUSTOMER
Great job, Team! Thank you
12/10/2024
Gloria M. VERIFIED CUSTOMER
Randy Lee is great!
12/10/2024
Barry C. VERIFIED CUSTOMER
Randy Lee is an outstanding addition to Toyota of Colorado Springs service department. Randy is extremely professional and courteous. Randy made me feel, definitely the way a customer should feel. Important!
Thanks Randy Lee
12/10/2024
James W. VERIFIED CUSTOMER
Scott is great. He is always looking out for my best interest.
12/10/2024
Andrew B. VERIFIED CUSTOMER
Ian provided very professional and knowledgeable service in my Toyota Tacoma involving its 100k mile service. He was quick to get my truck in the shop and a lyft on its way. Ian followed up promptly via phone call to review additional services required for my truck and was able to answer all of my questions regarding the recommended services. During the checkout process I expressed to Ian that I had a 15% off coupon in my mail box but was unable to retrieve it due to leaving my mail key attached to my truck keys which were left with the dealership. Ian was happy to accommodate and honor the discount which I thought was above and beyond what was required from him to do his job. I drove home feeling confident that my truck was taken care of and received the attention and care that all customers vehicles deserves. Bravo Zulu Ian.
12/10/2024
James W. VERIFIED CUSTOMER
Very professional organization top to bottom!!
12/10/2024
Eric M. VERIFIED CUSTOMER
Ian is great, give him a raise
12/10/2024
Steve S. VERIFIED CUSTOMER
Scott
Gordino always takes very good care of me. Service is 10 star rating. He was so helpful to get my tire fixed and get me in and on my way.You guys need to give that man a raise
12/10/2024
David W. VERIFIED CUSTOMER
Ashley is very professional and customer service oriented!
12/9/2024
Cheryl Z. VERIFIED CUSTOMER
Very thorough inspection and letting us know what we needed done and fast delivery of our car when finished. Kevin keeps you informed every step of the way.
12/8/2024
CASSANORA K. VERIFIED CUSTOMER
Ian did a wonderful job keeping me in the loop even with a parts hold on my transmission. He was sure to get me into a loaner and made the entire process as stress free as possible! Wonderful Toyota tech! Hope to work with him again.
12/8/2024
Chelsea E. VERIFIED CUSTOMER
Very professional
12/7/2024
Natalia A. VERIFIED CUSTOMER
Rose continues to be the best. Pls give her a raise!
12/7/2024
Thomas B. VERIFIED CUSTOMER
Nicholas was great to work with.
12/7/2024
Jacob G. VERIFIED CUSTOMER
Ian was very friendly and he never made you feel like you’re just another customer.
12/7/2024
Brian M. VERIFIED CUSTOMER
Kevin is always professional, courteous and friendly. He is why we keep coming back for service.