Toyota of Colorado Springs Auto Repair Service

I felt as though Kevin Whitlock was very comfortable in his position as an employee. I was checked in by another service representative, not Kevin. Kevin was chatting with other employees at the service desk and when he was told that I was his assigned customer, he walked to his 'spot' behind the counter and sat down. No greeting to me. I spoke to him first. My check in and questions were being handled by the first service rep. He never assumed responsibility for my service appointment. His disinterest in me as a customer was palpable. He seemed to have some kind of special power. It was unsettling to have 'my guy', I had his name in my appointment text, walk past me, with zero personal interaction, and sit in a chair not near where I was filling check in paperwork With an employee that was not 'my guy'. He did tell the other service desk representative how much to charge me. I had to ask what was the estimated amount. The bill I was asked to sign said $150., I knew that amount was not correct. Kevin never moved from his chair! The other employee, the one actually checking me in, had to walk to Kevin. I had to speak louder than I like so Kevin could hear me. I was in front of the computer of the employee who was filling out my check in paperwork. Kevin gave a couple of numbers, settled on one, and told the other employee to charge me that amount. Is he the boss? Why was he assigned a customer to greet and check in if he doesn't need to do it for his job? He was dismissive and acted as though the act of shaking a customer's hand was too much work for him to get off the chair he was leaning back in. When I returned to pay and get my car, Kevin was still sitting in his chair, leaning back. My paperwork and a pen were already on the counter ready for me. He told me "the keys are in the car". I asked a question, he answered, I signed and handed him the paperwork - he never got off the chair. I stretched out my arm to reach him to hand over the signed papers. No welcoming attitude. Not a good customer relations atmosphere. I regret bringing my wife's car in. The car looked great! Good work by the detail technician. This is the second car that I have had detail work done on in the past month. This is an elective service that I chose to have done at C.S. Toyota. The customer contact that I had with my '23 Prius, two weeks earlier, was very different. The first service appointment was so well handled that I wanted to have my wife's car detailed, too. I made an error in judgment. When I called to make the appointment, I was told by the scheduler that since the car I was calling about was new to CSToyota, I would be assigned a customer service representative. My Prius is serviced through Scott. Never had an issue before. Scott explains everything. I feel he cares about my car and wants me to be satisfied with the quality of work that's been delivered. I am disappointed with your company's service. Yes, one employee can affect your business. Kevin was my contact. I didn't set up the system. Kevin showed me that I wasn't needed. Regards, Yonge S

Rose is awesome, knowledgeable and accommodating.

Nick is a very knowledgeable advisor and was able to let me know more about my car I just bought! Even told me the name and accent of the wood trim! Very friendly. Firm handshake. Will be returning. Thanks Nick!

Thank you Kevin! It’s great working with you! Thanks for taking a good care of my truck!!!

Great work. I came in 30 minutes early and Ian had me out faster than I expected!

Everyone was nice, service was fast!

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Randy Lee as always was super great. It’s a pleasure working with him.

Service was completed adequately. Kevin was helpful but a bit prickly.

Happy with the service at the dealership. Disappointed with the warranty companies

Kevin was very helpful getting the service done quickly and applying my coupon.

I always receive outstanding service.

I wasn’t sure about getting an alignment, but it guess that it well ad life to my tires. Thanks getting it done a day early. Now I can go to PT without hiring a ride.

Amazing service representative all around. I was greeted with a smile which you don't see much of that early in the morning lol. He explained the whole process to me. I usually do all the work on the car myself and haven't brought it into a shop in a few years so, I appreciated him doing so. The team got my car in and out quicker than expected. There was no attempt at up sale, or trying to rope me into something else. I used to be in sales, so appreciate a representative that knows when and when not to try to. All around this was a 10/10 experience. I didn't get my car from y'all, but we are teaching a few friends and my brother how to drive. When they are ready for their first vehicle this will be the first place we visit. Everyone i spoke with here was amazing and it's always a pleasure to speak to those who know their jobs, and can read the customers. Thank you all and happy holidays.

Scott was kind enough to help me find a service appointment after a mix up on my end resulted in me missing my intended drop off time. My Tundra was taken care of quickly and every Toyota of COS team member was polite and helpful.

I brought my tocoma in to replace the rear shocks,and have other maintenance work done. The appointment was made in October. I left my truck to have work done. When I picked it up all work was completed but the shocks were not done. I was told the shocks never came in. Randy ordered but they never came in. What happened? Now I have to come back again. Randy did his job but someone did not. I would like to be contacted please. I would like to know what happened.

Excellent service!

Randy was nice

Quality service in a timely fashion.

They took me in even tho I was late for my appointment! I appreciated that very much.