Very courteous and informative service appointment.
11/26/2024
Michael S. VERIFIED CUSTOMER
Thank you Scott as always!Job well done!
11/26/2024
Jennifer A. VERIFIED CUSTOMER
Ian was extremely disrespectful, and talked down to us. Argued and hung up on my husband who is also a co signer on this vehicle after he was directed to NOT repair and just complete the diagnostics. Then we were expected to pay the over $600 bill when we came to pick up the vehicle, it was reduced to half after speaking with the service manager, but the customer service lacks heavily for Ian, I have been a Toyota owner for a very long time as well as the rest of my family and we will never EVER recommend this dealership to anyone. Awful is an understatement. It is beyond me that he is allowed to speak to people the way that he did and handle the situation so poorly. He had a horrible attitude when we first got there at 12:00 today until the time we left at 5:30 this evening.
11/26/2024
Lawrence C. VERIFIED CUSTOMER
We very much appreciate Scott for taking care of our service needs.
We’ll definitely be returning for future service.
Thank you
11/26/2024
Iryna P. VERIFIED CUSTOMER
They did the best job and everything I needed was done quickly and efficiently.
11/26/2024
Ross E. VERIFIED CUSTOMER
Rose does a great job!
11/26/2024
Aurora M. VERIFIED CUSTOMER
Nicholas was great in and out quickly very attentive. It was a great experience!
11/26/2024
Melissa B. VERIFIED CUSTOMER
After an awful experience trying to get my vehicle aligned at Firestone, Sarah and the service crew got my vehicle back to normal after 2 weeks of nothing but problems. Her compassion and understanding was very appreciated! I won’t go anywhere else again!!!
11/26/2024
Grant C. VERIFIED CUSTOMER
I cannot say enough good things. My mother’s funeral was the next day and I got the service dates wrong. She was able to get me in the schedule and on the road to the funeral. Thank you thank you thank you
The work was on time done right and great communication
11/26/2024
Ross W. VERIFIED CUSTOMER
Scott is always a pleasure to work with!
11/24/2024
Joseph M. VERIFIED CUSTOMER
I just want to say thank you to Dan, Nicholas and the rest of your team for making sure I had a good experience with your service department and making sure the issue with my truck was diagnosed and fixed properly and timely with good communication as to what was going on while you had my vehicle.
11/24/2024
Teresa S. VERIFIED CUSTOMER
Kevin is great, very professional and great customer service
11/24/2024
Eliezer T. VERIFIED CUSTOMER
Waited two weeks and the tailgate still damaged by the dealership garage door.
11/24/2024
Jonathan P. VERIFIED CUSTOMER
After a joyriding incident with my last service visit, Ashley took the upmost care in dealing with my situation and making sure my VW came back to me not only fixed but better than it arrived. Top notch customer service.
11/24/2024
Stacey S. VERIFIED CUSTOMER
Ashley was amazing. She brought me right in and got me into a loaner car. She gave great customer service.
11/24/2024
Robert W. VERIFIED CUSTOMER
But your warranty is very hard to navigate
11/24/2024
Pamela R. VERIFIED CUSTOMER
Very satisfied by the excellent quality of care I receive from the moment I pulled in to the time I left.
11/24/2024
Not Provided. VERIFIED CUSTOMER
Ian in the service department was great to work with. The whole sales team as well was able to take my trade in and put me in a truck I love! I’ve bought three vehicles from Toyota of Colorado Springs and this is where I solely intend to do business in the future!
11/24/2024
Elaina R. VERIFIED CUSTOMER
Sarah was wonderful!
11/24/2024
Autumn B. VERIFIED CUSTOMER
You did not address the problem that I brought my vehicle in for in the first place. Then to top off all the frustration and work I had to do for your staff, they forgot to return my purchase agreement and warenty paperwork