Toyota of Colorado Springs Auto Repair Service

My floor mats had obvious dirt shoe prints on them. A quick vaccuuming would have been nice. Nick was awesome!Give him a raise!

Good review

Sarah overcommunicated and made sure all of my issues were heard and addressed. By far my best service appt in the 4 years i have been coming to this location

Friendly, helpful, informative. Excellent service!

Randy is amazing! I’m so happy he is the person in charge of caring for my car. He takes Fridays off and I refuse to schedule when he isn’t there because I just trust that he will do a great job and make sure I know exactly what’s going on. Please be sure to pass this onto him as he deserves to know how great his work is. Thanks Sarah G

The only thing I hated was your customer service wiring area was to stinking COLD..COLD COLD

This survey is enough

Good service. Pleasant Very satisfied????????

I love this particular Dealership location because they are the only dealership out of all manufacturing companies, but especially Toyota, that I cannot say one bad thing about their service advisors. The management, really knows how to treat their customers here at this Toyota dealership.

Ian and the team were wonderful and did everything they could to give me the best deal. I have to appreciate them for that. It wasn't a perfect outcome for me but not through lack of trying on their part. That's why they get the 5 stars.

Everyone was kind and helpful.

Very good service

Nicholas Arbuckle provided outstanding service! He was knowledgeable, attentive, and went above and beyond to ensure a smooth and satisfying experience. I truly appreciate his professionalism and attention to detail. Highly recommend!

Your service department has always treated me fairly and honestly.

Friendly service and maintenance completed within an hour! Thanks, Chris

Why were we quoted 110$ to program the key and it came out over 200$ with "miscellaneous" fees? I'm pretty sure that's against the law and I'm like looking into it now.

Kevin rocks!

After hearing high remarks about this service center, I had high hopes my issues would be resolved without much concern. Unfortunately that was not the case. I brought in my ‘23 Tacoma two weeks ago because of a brake malfunction warning and check engine light. The service advisor got me in right away, which was promising. After only 30 minutes or so I was told the issue could not be troubleshot because of an aftermarket alarm that’s installed. I was advised to have the alarm removed and if the warning doesn’t come back then it’s fine. I immediately had the alarm disconnected so the issue could be fully inspected. The warning did n out come back but I didn’t feel the alarm was the cause of the issue. I brought my truck back to have it inspected and it turned out there was indeed an issue with the accelerator pedal which needed to be replaced. I also asked to have the auto headlights inspected since they weren’t working. I was given an initial estimate of 3 days to do the work. A massive storm came in, and I assume the parts were delayed, but I did not get any update. I called last Friday and was told they didn’t know the status and they’d call me back Saturday. I did not get a call. I called Monday for an update and was told the tech was at lunch and they’d call me back. I did not get a call. I called Tuesday for an update and they said it would be done some time in the afternoon. When I went to pickup my truck I was told the brake/accelerator malfunction was fixed but the auto headlights were not because of an aftermarket alarm (which had already been disconnected). I’m very disappointed with the lack of responsiveness from the service team and inability to resolve the problem with my headlights. After this experience I think I will choose to have my service done at a different location.

I had first class help

Once I finally got in to you the recalls were taken care of. I went in September and you didn't have the parts. Never got a call from anyone to reschedule. Took until now to get it taken care of. Work on communication!