Steering is still not right wish I never let you guys work on my truck
11/14/2024
Petti R. VERIFIED CUSTOMER
Great service in a timely manner
11/13/2024
James C. VERIFIED CUSTOMER
Ian was courteous and professional.
11/13/2024
Adam K. VERIFIED CUSTOMER
Dropped truck off on October 26th and didn’t get it back until November 12th. Also didn’t receive any text updates after October 28th, and had to repeatedly call my service agent for information.
11/13/2024
Timothy A. VERIFIED CUSTOMER
My wife reminded me to ask if you guys checked for the recall on the vehicle ? We were sent one but it wasn’t talked about . Please let me know if I need to bring back Dan?
11/13/2024
Travis P. VERIFIED CUSTOMER
Toyota of Colorado springs is definitely my go to place for service and parts. Even when the car I ordered came in with chrome rims instead of black I felt they took care of me getting them ordered and changed out. If I had to buy another car or knew someone who needed a car I would recommend these guys.
11/13/2024
Mary F. VERIFIED CUSTOMER
Everyone from the general manager on down has always been awesome. Great service, good family atmosphere, and the snacks are good too.
11/13/2024
Marie T. VERIFIED CUSTOMER
Rose asked if I wanted to continue with full service of vehicle because it was going to take all day. She made sure I understood I was going to be waiting for several hours. I made a decision to only complete one of the scheduled services with a return for recall items.
11/13/2024
Richard W. VERIFIED CUSTOMER
Appreciate Scott friendliness, professionalism and communication.
11/13/2024
Rebecca T. VERIFIED CUSTOMER
Very friendly!
11/13/2024
Aubrey G. VERIFIED CUSTOMER
Randy was very short and cold. Did not call me with an update as he mentioned. I asked him what I was looking for and he condescendingly brought up the price like it would turn me away. He also lied to me about when my car would be ready. I saw my car parked out front and he said it was still being worked on.
11/13/2024
Heidi M. VERIFIED CUSTOMER
2nd time now that I have been unhappy. Feel like the communication is very poor compared to the last 10 yrs of having service. This visit I came in to have my summer tires taken off and have snow tires put on. I brought in my own snow tires when they were replacing the tires. They realize that they were all worn and did not call me to inform me that they were worn and ask if I wanted new ones they just put the bad snow tires on charge me for all of that, including the balancing and the rotation and all those other charges and I asked him why they didn’t call me because I wouldn’t want bad tires put on because the whole point of winter snow tires is to be safe in the snow and they said they looked for me in the lobby and I wasn’t there so they just put on the old ones. Now I have to pay another service charge to come in and get snow tires on that will actually keep my family safe in the snow. So on top of the cost, I also have to be inconvenienced by coming in a second time. I’m just not sure if all those years usually Scott and even JP always called me inform me what was going on with the car and I could’ve avoided second charges and coming in a second time.
11/13/2024
Jenna V. VERIFIED CUSTOMER
We were supposed to get our oil change 2 weeks prior but when my husband went to pick it up, it was not completed so we had to reschedule it. When we brought it in we asked them to fix our tire (purchased from Toyota) which had a slow leak and they said it would cost several hundred to fix a tire! Said it was out of warranty because we drove on it! We spent over a thousand dollars on new tires from Toyota because we've always been taken care of prior to these appointments. When they wouldn't fix our tire (any other tire company will fix it for FREE even if tires weren't purchased from them), we decided to take our business elsewhere. Once we use our oil change/tire rotation package, we will not be using Toyota again. Very frustrating and not ok
11/13/2024
Marie E. VERIFIED CUSTOMER
Ian explained how the process works and was able to explain the cost as well as he could.
11/12/2024
Laurie B. VERIFIED CUSTOMER
Lovely loaner. Thanks
11/12/2024
Bob G. VERIFIED CUSTOMER
Rose is a really nice (and smart) person. It was a very pleasant experience thanks to her.
11/12/2024
Bill H. VERIFIED CUSTOMER
Rose Dickerson was awesome. She fully explained what was going to be done to my Highlander. She is very professional and polite. The service was completed in a timely fashion. Rose explained what was done and what to watch for. She is an asset to your dealership!