Rose helped us with kindness and competence. We are grateful for our experience at Toyota!
10/29/2024
Jennifer M. VERIFIED CUSTOMER
Thankful to have Randy's help in getting my car fixed.
10/29/2024
Caryle W. VERIFIED CUSTOMER
I drive 200 miles to this Toyota Service. It's the best. I'm old. Scott is always patient and listens. Great service on my 4Runner
10/29/2024
John S. VERIFIED CUSTOMER
Kevin was not very helpful. When I first showed up and asked Kevin to make sure that correct tires were ordered he said I needed to talk to service department. My appointment was for 11:30 and wasn't complete until 4pm. I asked Kevin about my appointment delay and he told me my appointment was not with the tech and that it was a industry problem. I didn't agree as I have been to many service departments over the years. Kevin needs some retraining on being helpful to customers. He's sort of arrogant and rude. Please call me to discuss ****-****-xxxx
10/27/2024
Adeline G. VERIFIED CUSTOMER
I was told my update would be done in an hour Friday night. I never got a call. I came to pick it up before close at 7 but found out that is the store front. The car salesman and manager were very kind and attempted to help me and were able to get something from my trunk that I needed. I got a call in the morning, attempted to call the number back several times and the voicemail was full. The texts were not getting to the same person and the update system where you can message and see the work progress was not updated. I finally got ahold of Ian after a few hours and he said I needed a clean battery filter around 11am I asked how long and he said about an hour. After 2.5 hours I call and got stuck on hold for over 10 mins. I was in the car headed to the dealership when they told me they had not started. I was very disappointed with the times and lack of communication. Please encourage your employees to update the link system and or at least answer the text messages.
10/27/2024
David C. VERIFIED CUSTOMER
Faster than I was expecting. Nice gui.
10/27/2024
Eric S. VERIFIED CUSTOMER
They finally got my tonneau cover!!!! The service staff was confused at first until Mr Randy found the actual reason in the customer comments section. I am impressed with the installation and it's quality. Always trust toyota and thier dealerships, honest upfront and reliable.
10/27/2024
Tracy S. VERIFIED CUSTOMER
Ian is great to work with!
10/27/2024
Marsha C. VERIFIED CUSTOMER
Everything was great....thank you
10/27/2024
Michael B. VERIFIED CUSTOMER
Good experience and very friendly service.
10/26/2024
Aaron T. VERIFIED CUSTOMER
The team at Toyota of COS is great.
10/26/2024
Linda C. VERIFIED CUSTOMER
Very happy with the service
10/26/2024
Alyse M. VERIFIED CUSTOMER
Over and above my expectations
10/26/2024
Cleavon W. VERIFIED CUSTOMER
Even tho they could fix the issue they gave me another alternative to fix the problem.
10/26/2024
Michael W. VERIFIED CUSTOMER
I’m used to the service center either wash the car off or provide a voucher for a car wash with service. This is the fist dealership I’ve ever used that doesn’t.
Additionally, I made the appointment online which seemed to cause confusion when I arrived. However the be service department did work things out in the end
10/26/2024
Adam S. VERIFIED CUSTOMER
I like being able to see the inspection on my phone and the recommended services. It would be helpful to see how long those recommended services will take.
10/26/2024
Jaime S. VERIFIED CUSTOMER
Kevin, as always was very informative and thorough, And kept me updated through the service process
10/26/2024
Christain C. VERIFIED CUSTOMER
Was sitting an extra almost hour waiting because I was never notified my car was ready to go. Ian said he “didn’t see me” but never came out looking for me. Walked up to the counter asking what the hold up was and was told “oh your car has been ready”. Totally unacceptable and a waste of my time.
10/26/2024
John E. VERIFIED CUSTOMER
Satisfied to the max!! Very nice group of people you have working with you. Thanks!!
10/26/2024
Jeffrey B. VERIFIED CUSTOMER
Scott has always done a great job with my Tacoma. Very happy with the service.