An issue arose regarding one of the tires which resulted in a 2 hr job becoming a 4 hr job. I needed to get to Denver to pick up my grandson. Long story-short version…Ashley went above and beyond to ensure I made it in time. I will continue to have my car serviced at your establishment due to the tremendous customer service that I experienced today. Please thank her again for me.
10/18/2024
Debra F. VERIFIED CUSTOMER
Ashley is always a pleasure to work with.
10/18/2024
Christopher S. VERIFIED CUSTOMER
Quick. Responsive. Approachable.
10/18/2024
Howard B. VERIFIED CUSTOMER
Ashley is the best! She took such good care of us. Thank you!!
10/18/2024
Jan W. VERIFIED CUSTOMER
Mr Lee is very professional, thorough and knowledgeable. He is a valuable asset to your company.
10/18/2024
Annaken T. VERIFIED CUSTOMER
Thank you, Kevin, for your courteous service.
10/18/2024
Tim K. VERIFIED CUSTOMER
Good service from Kevin. Thanks
10/18/2024
Paul V. VERIFIED CUSTOMER
As usual, Scott was excellent and the technician who worked on the Land Cruiser was obviously very knowledgeable and competent
10/18/2024
Larry G. VERIFIED CUSTOMER
I welcome a conversation with Scott. My cell service is sometimes sketchy but if I receive a text I will respond quickly from a stronger signal area.
10/18/2024
John O. VERIFIED CUSTOMER
Scott is always helpful!
10/18/2024
Jennifer H. VERIFIED CUSTOMER
I made an appointment and still had to wait over an hour for a simple tire rotation. I also am receiving emails from Toyota Colorado Springs stating my benefits of buying a car with Toyota. This includes an email saying tire rotation and multi point inspection is free and a free oil change at 10k. However, that was not honored. So I don't understand why I'm getting emails I get that free if it's not true. I'm not happy at all with the service.
10/18/2024
Penny W. VERIFIED CUSTOMER
A 4 to 6 service ended up taking a week with constant misinformation.
10/18/2024
Steve S. VERIFIED CUSTOMER
Yes 5 star rating
10/18/2024
Angel C. VERIFIED CUSTOMER
My tire was never inflated after I requested it. Discount Tire added 10 lbs. to rear tire. My tires were rotated at Toyota.
10/17/2024
Jay G. VERIFIED CUSTOMER
Sarah is awesome. Total experience was a pleasure
10/17/2024
Matthew M. VERIFIED CUSTOMER
Sandra is out soon service
10/17/2024
Kaitlyn P. VERIFIED CUSTOMER
The car was even dirtier and emptier than I got it, and it smelled weird. I appreciate my service provider for his patience and I’m thankful for the recovery of the car. However, I was told I’d get the car at a certain time and ended up getting it almost a month later. I’m expected to follow the instructions on the courtesy car to have it cleaned and filled with gas before its return, which I did. Only to get my car back dirty with leaves all in the windshield exterior and half empty.I don’t know, just feels weird how the dealership doesn’t care at all, as long as they’re getting your money and fixing something everything else doesn’t matter. Key was the same price as my car note, which is odd and I mentioned it before. I was told one price and it ended up being $200 more than what I was told. yeah, I feel extremely disappointed by the overall lack of courtesy and it’s hard to not think yall are just tryna get over on people, especially milirary since there’s this stigma that money falls off trees for us. Overall it was a frustrating experience for me because losing my key was out of my control due to theft, but the treatment of the dealership just made it all the more depressing.
10/17/2024
Erika V. VERIFIED CUSTOMER
Rose was super helpful and made the process a lot easier. She was very transparent with me and went through tedious phone calls to help me out. She was awesome!
10/17/2024
Lauda B. VERIFIED CUSTOMER
I feel very very pleased
10/17/2024
Jose A. VERIFIED CUSTOMER
To get a shedule for service the wait time to long almost 8 days