I had a 10:30 appt to get tires replaced. I got out at 12:30. I think this is too long.
10/10/2024
Ryan T. VERIFIED CUSTOMER
Ashley was wonderful as usual. Always a pleasure to have Ash as my service writer.
10/10/2024
Corban Stettler. VERIFIED CUSTOMER
Subject: Follow-up on Incorrect Passenger Side Mirror
Dear Kevin and Team,
I’m following up on the passenger side mirror for my 2022 4Runner with the 360° camera system. The wrong mirror was ordered and installed, and without the correct one, I’m unable to fully utilize the vehicle’s technology.
I would appreciate an update on when this issue will be resolved. Please let me know the next steps at your earliest convenience.
Thank you for your attention to this matter.
Sincerely,
Corban Stettler
10/9/2024
Katherine L. VERIFIED CUSTOMER
Randy was great! Best experience I’ve had so far. He was professional, and paid attention to every detail! I’m impressed!
10/9/2024
Jackson H. VERIFIED CUSTOMER
Shop did amazing and gift shop gave me a free shirt! This is why Toyota is superior
10/9/2024
Chad L. VERIFIED CUSTOMER
Rose was extremely attentive to my desires and needs, and she ensured I was able to leave with my car within the needed timeframe. Truly, Rose was a pleasure to work with and I hope I have the opportunity to work with her again in the future.
10/9/2024
Laly C. VERIFIED CUSTOMER
Good service
10/9/2024
Jackie G. VERIFIED CUSTOMER
My rep was great but the work ended up costing more than the estimate and that is after he told me at checkout that one cost was less than expected and he said he gave me a discount. I should’ve questioned him at the time. He was very pleasant and great at correspondence.
10/9/2024
Margie T. VERIFIED CUSTOMER
Awesome
10/9/2024
Brian Y. VERIFIED CUSTOMER
When getting the car detailed for initial pickup, the right rear bumper was dented and scratched. Still waiting for service to call to schedule the repair. Additionally, the clear bra and front window tint work order is still open and unscheduled as well. Once those two issues are resolved I’m sure I’ll be happier with service, but feel like these issues shouldn’t take long to get on the schedule, yet no action has been taken by the service department.
10/9/2024
David A. VERIFIED CUSTOMER
Scott is to the point and attentive, making an effort to serve effectively and offer value.
10/8/2024
Catherine P. VERIFIED CUSTOMER
Long wait in lobby tho
10/8/2024
Rock S. VERIFIED CUSTOMER
All work was done as planned and promised. Updates were provided by text and hard copies.
10/8/2024
Mia C. VERIFIED CUSTOMER
We had to wait awhile to purchase our car. Everyone was very nice, but the process took a long time. Our son missed his soccer game and we were frustrated having to spend a few hours waiting for help.
10/8/2024
Judy G. VERIFIED CUSTOMER
And Rose called me to personally check and see if I made it back to my home!!
10/8/2024
Jack M. VERIFIED CUSTOMER
Great service and was well informed
10/8/2024
Jack C. VERIFIED CUSTOMER
Rose went above and beyond. She kept me informed about the progress of my car. She was pleasant and friendly and extremely knowledgeable. I will definitely keep her card on file for my next repair appointments.
10/8/2024
Stephanie R. VERIFIED CUSTOMER
I don't understand what was done at the 35K service, other than a tire rotation, that cost me $89. The "multi-point inspection" should not cost that much either. And they didn't even change my oil