Toyota of Colorado Springs Auto Repair Service

Ian is an excellent service advisor. He takes great care of me and my Tundra. I totally trust Ian!

Kevin treated me with respect and genuine kindness. It was a pleasure having my vehicle serviced there today.

I did not have my car in for service yesterday, October 3, 2024. I don't know why I received a text saying the service was completed, and my car was ready to come home. I then called Toyota service and told them my car was not there for service. Then I received this survey last evening asking how satisfied I am with my service. Since I had no service done, I can't be satisfied with it.

I did not have my car in for service yesterday, October 3, 2024. I don't know why I received a text saying the service was completed, and my car was ready to come home. I then called Toyota service and told them my car was not there for service. Then I received this survey last evening asking how satisfied I am with my service. Since I had no service done, I can't be satisfied with it.

I was recommended by my relative to your dealership. I relocated from California to Colorado. I simply wanted an oil change, replace my light bulbs and air filter. Next thing, I know I got a text and call from Ian Landi regarding a service repair for over $7,000 which I refused, and then a billing for diagnostic for $150 which I refused. I told Ian that I only need an oil change, replacement of light bulbs and air filter. Then the bill came to over $400. I brought my brother in law to the dealership that late afternoon, after everyone went home. We questioned the itemized bill. The bill now questioned is the diagnostic $150 which I disagreed with Ian. We asked if the phone call was recorded. Ian told us, yes. Then we asked to play the recordings. He told us the Service Manager was gone for the day. Instead, of accommodating us, we went to the Sales Dept. for the overall Manager who is above the Service Manager. The Dealer Manager, I do not remember his name, very nice guy, accommodated our situation. We explained our issues with the billing. Asked if he can play the phone call recording which he did. Then the truth came out. There was no mentioned of authorization for $150 diagnostic test. This Manager removed the $150 without hesitation and settled out bill which came to around $280. This is all about principle and integrity- this Ian Landi is a con artist. I am sorry if I am blunt with my assessment. We did not even get the final itemized bill statement, only credit card transaction paperwork. I want to thank that General Manager for his kindness in resolving our problem, placing my confidence back to your dealership. Please correct Mr. Ian Landi’s misconduct. I do not want him fired- just know how to humble and understand the mistakes he made. My appointment was 1330 hrs, 30 September 2024. Have a nice day.

Mr Arbuckle greeted me immediately when I drove into the service area. He knew me and what my 2021 Rav 4 needed done. Mr Arbuckle was prompt, knowledgeable and courteous. The regular maintenance service was performed within a short time. I felt I was in good hands with Mr Arbuckle. Thank you.

Kevin was incredible to work with. I felt he was honest in what needed to be done. Thank you.

Excellent service , friendly people, thanks

Great staff!! completed recall and oil change in reasonable time. I wasn’t aware recall alert on my vehicle was remotely done. I assumed it would be reset upon completion of work. I kept getting alert so I called service and was told it would be reset remotely. Let customers know.

Nick is great!

Very professional and polite.

The service was great and all your employees are very attentive to their customers and thank you again for the great service.

Scott and Axel were terrific!

Everyone was very nice & I was kept posted on the progress. The only thing I didn't like was that I was there for over an hour & a half, after working all day. Other than that, it was great service.

She was preppy, polite, and a blast to be around. She seems very knowledgeable and helped a ton.

The wrong part was ordered so I was not able to get the repair done. The new part has been ordered and will be installed when I come in for 10,000 check up

Dan is an incredible service manager and takes an exceptional amount of time to take care of my needs. Thank you.

Scott was great. It was a very long service, that I did not expect to go that long. However, when I shared with Scott that I had a dilemma that I needed to drop a check off before 5:00 and get to a meeting, he was arranging a ride for me to do that. In the end he applied a discount for the wait which I thought was a nice touch to being inconvenienced. Overall, I understand things happen. I'll continue to bring my car back for service. There was one issue that didn't seem to be resolved and that was my tire air pressure light. Scott seemed to think it was going on and off because of the tire pressure. However, I keep checking the tires and I'm not sure that's it. I'll just keep monitoring it I guess.

The representative I worked with was very knowledgeable on what was going on with my vehicle and explained everything I need to look out for and what I needed to do to keep my vehicle up-to-date with the services.

Scott is the best and I appreciate his honesty and awesome customer service !