Toyota of Colorado Springs Auto Repair Service

Well completed Thanks!

I received very good service and the question I had about my remote start was answered very well by the representative!

Nicholas was very thorough and pleasant. Great customer service!

Sarah was so helpful in a high stress situation for me. She transferred me to all the departments necessary and reassured that everyone would do the best they can. I was expecting to wait an additional day for my car to get serviced, but they were able to get me back my car with a new tire within a couple of hours!

Thank you for continuing to provide a lifetime of reliable service.

Strather was incredibly helpful and his countenance made my day. Big fan

Sarah is very friendly and knowledgeable,

The gentleman that came to the waiting room to get was so wonderful. He made me feel. Like I was at the right place to get my service. I have been coming there since I got my car. But by far this was the best. You sure have the right person to keep people calm and explained every thing that was done it that was needed. He was the best.

For someone whose job is primarily public-facing, Kevin could definitely work on his communication skills. Every interaction I had with him felt confrontational and patronizing and getting any sort of meaningful information from him was like pulling teeth. However, I think I’d probably not be as bothered by it except for the following interaction I had with him. I received a text stating only “Your car is ready to be picked up.” With no other details. I called to ask what was actually done to my car. Kevin: “We tightened up a loose carrier bearing which is what was causing the noise. Also, your differential is leaking fluid from one of the axle seals.” Me: “Okay, did you fix it?” Kevin: “No.” At this point I assumed, since the service team had made no effort to fix it, that it was probably not of much concern. Me: “Okay, so just keep an eye on it them? Not a big deal?” Kevin: “More than keep an eye on it. It’s leaking and it needs to be fixed.” Me: “Okay, so can you guys fix it?” Kevin: “I don’t know. Do you want me to ask someone?” Seriously? I’m being advised that my vehicle has a serious leak needing to be fixed but not only has no one looked into whether it could be fixed I was only advised to fix it when I called? If I had just taken the text I received at its face value and picked the car up, I would still be leaking gear oil and potentially wrecking my brand-new $1,900 differential. Once he did look into whether it could be fixed, the estimate I received just said “repair leaking axle” and a price. No indication on what needed to be replaced or how it would be fixed, or why it would be almost $700. Again I had to call Kevin and again I was treated like I was an idiot for even calling when a simple “remove and replace damaged axle seal” was all that needed to be written on the estimate for me to have a full understanding of what the issue was without having to call and be patronized. I do have to say, everyone else I worked with there was much more pleasant and helpful than Kevin. Jim in particular was the polar opposite to Kevin: he was friendly, understanding, respectful, and took the time to actually explain why the axle seal needed to be replaced, how it was damaged, and why it wasn’t covered under the warranty for the brand-new diff. However, when I picked the car up I indicated I would be back after-hours to pick it up and when I returned, there were cars parked in front of the hail canopies blocking vehicles from entering or leaving the service area. Fortunately there was barely enough room for me to squeeze out, but if I had been parked just one space over I would’ve been completely unable to retrieve my car and would have had no way to get my fiancée to work in the morning. I don’t believe I’d bring a car back to this service desk but if I ever do, I will certainly be asking to work with Jim exclusively.

Scott was great.

Scott was very personable and was a wealth of knowledge. This was my first experience working with your dealership and it made me want to come back for further service.

The gentleman at the customer service desk who took my car in was amazing! Super professional, kind, and went out of his way to make sure I was completely informed and agreeable to the service. He explained everything before and afterwards. Service was top notch! Thank you

Nicholas’s did a fantastic job!! Made a great first impression for the service dept. Give him a raise!!

Great service..I love Toyota!!!!

Plain service with not genuine intererest to help! Overall was good and fast! Ty

Excellent as always!

Great job done and excellent staff, very professional.

I always receive outstanding service.

/He took the time to clearly explain things which I appreciated very much

Jim and the mechanic were so nice and serviced my car quickly and efficiently.