Toyota of Colorado Springs Auto Repair Service

The radiator fluid was not topped off

Randy was prompt and professional. He explained all my concerns on a level I could understand. I will continue to use toyota service based on my experience with him and toyota. Thank you.

Ian was great. Please stop messaging me relentlessly. That’s a dealership thing, not an Ian thing.

Very professional and very prompt

Sarah was the perfect customer service person for me! She was welcoming, kind, knowledgeable, professional, and supportive. I am out of my comfort zone in the automotive world and she made me feel at ease despite my ignorance! I will ask for her on my next visit to Toyota of Colorado Springs.

Very fast, i appreciate that

Sarah was efficient, polite and professional.

She was awesome! She even noticed when I returned early. She did a quick double check on the truck and gave me a quick estimate for time. She was super helpful.

The Service Department was very thorough in addressing and resolving issues and concerns.

Austin and Brenden are the guys who took care of me, and they were great!

Great!

Sarah was great- helpful, polite, considerate!

Kevin was amazing!!! He is kind, personable, funny, and has a huge heart. I felt like he really cared about us and wanted to make our experience as easy and enjoyable as possible. I pulled up for an appointment to get our second smart key with my fully disabled adult son who is in a wheelchair, not realizing that the appointment would take an hour. I felt discouraged because getting him in and out of the converted van takes 30 mins alone and I didn’t plan or want to go through all of that and hang out with my son in a public lobby for an hour and expose him to audible triggers or germs since there’s not exactly anywhere else for us to go. However, Kevin worked with the tech (I believe Mike??) to save the day by coming out to us to work on the key so we didn’t have to leave the van!!! He went out of his way to offer this convenience to us without me asking him for any favors. They took care of all of the paperwork and didn’t have us wait around. We ended up being there for maybe 15 mins in total!! This simple and kind gesture meant so much to me and made such a positive impact on our day. Thank you, Kevin, for your compassion and thoughtfulness. You truly made the difference of a great experience and a disappointing one. You are fabulous! I hope we get to work with you again in the future! And thank you Mike for also going out of your way to come out to us and get us in and out quickly!

Thank you

Ian was very helpful and went above and beyond to resolve my issue. Have been struggling for several months to find the cause of a vibration and he and his technicians finally found the problem. I need to revisit the tire manufacturer and he is willing to be available if I run into problems to help explain the issue to them. So glad to have the follow up. Wonderful customer service. Thank you for your help

Sarah was very helpful in explaining service choices.

Scott is a good dude. Always professional and thorough. This team rocks

Everyone was so nice and knowledgeable. Extremely pleased!!

Very quick, very professional, and very helpful! Thank you Randy Lee!!

Thanks. Nice genuine guy.