There was miscommunication and I had to call three times just to get a clear understanding of what the problem was for my car. The first thing I did receive was a very high bill, without explanation. Then no follow up.
8/15/2024
Edin B. VERIFIED CUSTOMER
Nick was very knowledgeable and helpful. He is always transparent and makes me feel comfortable and safe with the service I received.
8/15/2024
Valerie R. VERIFIED CUSTOMER
The service agent was not present when I checked in. The nice gentleman next to her and assured me my agent would find me and take care of me. She was not to top notch service experience I have come to appreciate about Toyota. She was rude and neglectful. After waiting 1hr and 40 minutes, I found her (fully expecting she would have found me and communicated with me by then) I chased her down. She appeared disingenuous and told me they were waiting on me to reply to the text from the service department. There was no text.
Had I met her first, instead of the amazing Raphael who was my exceptional sales agent, I would have never bought a Toyota. Retrain her immediately!
8/15/2024
Glenn B. VERIFIED CUSTOMER
Quick and easy. Good communication.
8/15/2024
Clayton C. VERIFIED CUSTOMER
Except for the bumper recall. That was supposed to be done as well. We got a message this evening that it was still not done. Now another trip to town. That 60 round trip
8/15/2024
Bohdan R. VERIFIED CUSTOMER
The job was done within the estimated time. Nicholas indicated that he would try to expedite the work since I would be waiting. Please thank Nicholas for the extra effort!
8/15/2024
Alexander O. VERIFIED CUSTOMER
Friendly, good service, very professional, super waiting area. Completely satisfied!
8/15/2024
Dale R. VERIFIED CUSTOMER
Friendly and competent! Since we were visiting at Westcliffe and no back up vehicle your loaner was really important to us. We expect to be moving to Colorado next year. You wil be our “go to” dealer. We have two Toyotas.
8/15/2024
Shirley B. VERIFIED CUSTOMER
Scott is honest and pleasant to deal with.
8/15/2024
Peter P. VERIFIED CUSTOMER
Ashley was amazing and very friendly!
8/15/2024
Charles A. VERIFIED CUSTOMER
Outstanding service all around
8/15/2024
Lyle W. VERIFIED CUSTOMER
PS- don't know whether it makes any difference or not but someone is obviously not checking the odometer as the number printed on the receipt is not close to the actual mileage.
8/15/2024
Renee H. VERIFIED CUSTOMER
Randy is the best guy for my service. Always kind and really goes the Xtra mile to keep my 5 Toyotas running great
8/14/2024
Chris M. VERIFIED CUSTOMER
JP really does a wonderful job of handling everything that needed to be done on my truck. He is extremely professional and remains the reason I keep coming to the dealership for all my service.
8/14/2024
Emily C. VERIFIED CUSTOMER
Excellent service! Thank you so much, Nick!
8/14/2024
Robert M. VERIFIED CUSTOMER
You have a good team.
Keep up the quality of your work!
Bob