Nick easily resolved the Toyota app problem I had which was great.
7/30/2024
Julian D. VERIFIED CUSTOMER
I brought my vehicle in for a service (oil change and tire rotation). I arrived at 1:20. After sitting in the waiting room for about 30 minutes I looked out the window to see my vehicle sitting in the parking lot. After about another 20 minutes it was still sitting in the same spot. I waited another 30 minutes to find my vehicle still sitting in the same spot. In total my vehicle was parked in the parking lot for an hour and a half. Finally I had had enough of waiting to see my vehicle not even move. I returned to the service desk to get my keys and leave without getting my vehicle serviced. It's already hard enough to get an appointment scheduled but to wait that long only to have my vehicle sit in the parking lot is ridiculous.
7/30/2024
Brendan F. VERIFIED CUSTOMER
Very knowledgeable, helpful, and professional!
7/30/2024
Revekka G. VERIFIED CUSTOMER
Thank you so much!
7/30/2024
Shirley B. VERIFIED CUSTOMER
Scott is always up front. Pleasant and explains everything. He's a keeper
7/30/2024
Patricia R. VERIFIED CUSTOMER
Was my first experience with Motor City. The personnel were patient &willing to explain things to me.
Had to wait for the part to correct my car's situation.
My car is home now
Thank you
7/30/2024
Leslie V. VERIFIED CUSTOMER
Service was swift and courteous. I did ask about my mpg display and Ian said he would check it but I didn’t hear a report and it still seems off. I also didn’t remember to ask about it before I left
7/30/2024
Ronny H. VERIFIED CUSTOMER
Took me 2-3 weeks to get appointment and they didn’t have the parts to do the work .
7/29/2024
Margaret B. VERIFIED CUSTOMER
Kevin was so helpful in meeting all my service needs and questions.
7/29/2024
Marissa A. VERIFIED CUSTOMER
Very friendly and made sure to go over everything in person when I came to pick it up. Great service.
7/28/2024
Kimberly K. VERIFIED CUSTOMER
Vehicle was completed within the time estimate Ashley provided. She communicated my special requests to the service team, and they appear to have heeded her notations.
7/28/2024
Emily G. VERIFIED CUSTOMER
Nick was amazing in explaining the process of the inspection and going over all of the findings with us. He also provided maintenance tips specific to the vehicle we had inspected. The service provided was top notch and Nick’s customer service was exceptional! We were highly impressed!
7/28/2024
Maurice B. VERIFIED CUSTOMER
Scott is always professional. The Land Cruiser is running very well. Compliments to the technician as well
7/28/2024
Haley G. VERIFIED CUSTOMER
Sarah was great! Informative, Professional, and Friendly!
7/28/2024
Lisa L. VERIFIED CUSTOMER
My tires had 42 lbs of air. My tires maximum is 35 lbs. So the warning light came back on and we had to let some air out of the tires.