Brought in for 65K miles service, but by the date that I could schedule, it was already 70K, which means the oil change notification had come up. I explained this to him on arrival, that it would need to be 70K, instead.
At the end of the service, I was reviewing and saw it said the oil maintenance warning was not reset because the oil wasn't changed. I asked about this and he said, "oh, you can just go to Jiffy Lube or somewhere."
He didn't really seem to care that they had missed this, and also didn't seem interested in fixing the error. I had to go elsewhere and spend $100 at Jiffy Lube and an extra 1.5 hours of my time to have them take care of it.
Very disappointing experience at Heritage, today.
2/11/2025
Joyce C. VERIFIED CUSTOMER
Charity is excellent! Thank you!
2/11/2025
Brenda I. VERIFIED CUSTOMER
Excellent work!
2/11/2025
Aaron K. VERIFIED CUSTOMER
While new, I found Michael to be personable and helpful in his role coordinating my service. He relayed accurate information and didn't hesitate to check with his more experienced coworkers when needed.
2/10/2025
James L. VERIFIED CUSTOMER
Competent and on time
2/9/2025
Patrick B. VERIFIED CUSTOMER
Thanks!
2/9/2025
Satinder P. VERIFIED CUSTOMER
He was super polite and very welcoming! He also seemed knowledgeable and answered all questions I had.
2/9/2025
Dan M. VERIFIED CUSTOMER
Fast, competent and friendly service!
Thank you!
2/8/2025
Holley W. VERIFIED CUSTOMER
Thankful there wasn’t anything Wrong with my car.
2/8/2025
Deo P. VERIFIED CUSTOMER
I’ve always gotten free inspection and this time they charged me.
2/8/2025
Emily K. VERIFIED CUSTOMER
Many of the lights on the dashboard did not work.The gas gauge still doesn't although the hope was it'd be fixed.
2/8/2025
Dona B. VERIFIED CUSTOMER
Nothing to trade for
2/8/2025
Lynn M. VERIFIED CUSTOMER
Appreciated how Franklin reached out to assure us that service would be through and timely
And
Appreciated Frankie, our salesman, reminding us that it was time for service!!!
2/8/2025
Keith C. VERIFIED CUSTOMER
As always well done.
2/7/2025
Schuyler J. VERIFIED CUSTOMER
You have a great team!
2/7/2025
Joanne A. VERIFIED CUSTOMER
Isis was so kind. She had to come into the waiting room to retrieve the keys to my car, which I totally forgot to give to her. She softly asked me for the keys rather than loudly making me feel stupid. Her effort to be so quiet impressed me greatly!!
2/7/2025
Neil M. VERIFIED CUSTOMER
Great
2/7/2025
Nancy Y. VERIFIED CUSTOMER
Everyone! was completely helpful, patient, and concerned enough to complete all my issues. I have felt this way I've used their service. I was even helped by the sales staff with my unworking Toyota app. That person in customer service instantaneously corrected the issue. Service ran over to sales to ask if they would help. Kudos to this dealership.