Thank you for always talking good care of my truck and keeping me up to date on what’s going on and what needs to be done. I truly enjoy coming to you guys you all are always so nice and caring ppl have a wonderful week see you all next time ????
4/22/2024
Mirjana M. VERIFIED CUSTOMER
Great Service. Thank you!!
4/22/2024
Jean A. VERIFIED CUSTOMER
Because I purchased my 2013 Corolla at Heritage, I knew VT inspections were no charge. A mistake was made 2 wks ago when I was charged for the inspection. Today it was more complicated than it should have been to get a credit for that mistake. I had a new, pricey job related to brakes. Never an apology for the mistake 2 wks ago
4/22/2024
Tyler O. VERIFIED CUSTOMER
Previous dealerships I've worked with gave the vehicle an exterior wash and wipe after servicing which was phenomenal customer service or provided a coupon for a car wash. Otherwise, the servicing was good.
4/22/2024
Mark D. VERIFIED CUSTOMER
My service advisor, Charity, was excellent. She kept me updated on the progress of the service - which was particularly important because we had scheduled for a drop off but events took over and I had to wait for the vehicle. I really appreciated her updates and pleasant, friendly attitude.
4/20/2024
Joel C. VERIFIED CUSTOMER
We told them what the problem was, when we made the appointment .I know they had to run diagnostics anyway, but that took 1/2 hour. The car was there all day and no one ever called, so it was not repaired. Now we have to make another appointment and lose the car for another day. All they had to do was call as soon as they confirmed the issue and we could have had it fixed then and there. Certainly not what we are used to with Heritage after years of working with you guys.
4/20/2024
Steven G. VERIFIED CUSTOMER
Thank you.
4/20/2024
Leslie C. VERIFIED CUSTOMER
The state inspection wasn’t completed before a new battery was installed and I was told they couldn’t complete the inspection because things had been reset and some miles had to be driven first. So now I have to make another trip in to finish the inspection. Couldn’t they have completed the inspection before changing the battery? The battery replacement was optional.
4/20/2024
Maria A. VERIFIED CUSTOMER
Good place to deal with ( Toyota Heritage)!,
4/19/2024
Wen D. VERIFIED CUSTOMER
Brought car over because there’s squeaky noise from wheels. It was diagnosed and a known issue couple of appointments before. I even got the quote to replace the parts couple of appointments before. The issue and quote should be in the records and easy to find. However I was told it cannot be found in the records. (I even doubt it if it was really searched by service people). They Recommended a multi-points Inspection again to find the issue. However, they said no issues, said noise was from mud guard scratching wheels. Said problem resolved. And charged me the inspection fee again (I was surprised at the time, it would’ve been a different noise if it was the mud guard), however, I didnt think too much and paid the bill thinking it was fixed. But the issue was NOT resolved at all. I got the car back the same night, the noise DID NOT go away. Called the next morning 2 times to try to talk to the service rep. Left voice mails. No call back. Very disappointed. Wasted a day and wasted money for unnecessary so called inspection.
4/19/2024
Ben E. VERIFIED CUSTOMER
Great service I'll always choose toyota on shelburne road south Burlington for work on my truck.
4/19/2024
Joshua R. VERIFIED CUSTOMER
Excellent work all around. Solid staff from booking an appt to vehicle pickup and payment.
I’ll be back soon for more work to get my vehicle ready gor the contractor season.
Thank you.
4/19/2024
Mark R. VERIFIED CUSTOMER
As always a great place to service our Toyota.
4/19/2024
Rory C. VERIFIED CUSTOMER
Always good
4/19/2024
George B. VERIFIED CUSTOMER
I've delt with Miles several times. He's always been kind and straightforward with me.
4/19/2024
Carol W. VERIFIED CUSTOMER
Frank is a warm, friendly and helpful employee for Heritage !
4/19/2024
Commercial Flooring,. VERIFIED CUSTOMER
Very professional and helpful
Thank you all
4/18/2024
Gordon O. VERIFIED CUSTOMER
Excellent job Charity.
Thanks for answering my questions.