Communication with the case manager was difficult and often unhelpful. It was also difficult to get in touch with anyone when the car was ready.
4/18/2024
Brandie D. VERIFIED CUSTOMER
Left windshield filthy with handprints on it. I also know I needed an air filter that was apparently never checked because I was not notified of that.
4/18/2024
Wendy P. VERIFIED CUSTOMER
Miles, was so nice and professional and said I would be she to make my appointment! He was right on!!!
4/18/2024
Phillip P. VERIFIED CUSTOMER
Thank you
4/18/2024
Maria M. VERIFIED CUSTOMER
Excellent customer service!
4/18/2024
Anna Marie. VERIFIED CUSTOMER
I asked for a 100,000 mile check on my car and to have my tires changed. The tires were changed but there was no evidence of the 100,000 mile check. Apparently the mechanic who worked on the car did not fill out the vehicle report. There was no 100,000 mile check on the car completed nor a basic courtesy check of the vehicle which is provided at every Toyota dealership appointment. I was very disappointed to not receive a report on the vehicle especially since Toyota prides themselves on their long lasting vehicles.
4/18/2024
Sashae D. VERIFIED CUSTOMER
Thank you Nicholas for taking the time out to look at my car. It was a great pleasure to have you because you have show me all the details that you perform and it was done in a timely manner. Thank you
4/18/2024
Ian C. VERIFIED CUSTOMER
Dave Moore does a splendid job.
One of your best techs.
4/18/2024
Semir M. VERIFIED CUSTOMER
????
4/17/2024
Laurie M. VERIFIED CUSTOMER
Snow tires removed. Usual maintenance done. Not aware that inspection was due (actually overdue) and so it was done without cost. Thank you.
4/17/2024
Ann B. VERIFIED CUSTOMER
Appreciate your professional staff
4/17/2024
Dylan B. VERIFIED CUSTOMER
Nick was great, but the disorganization and miscommunication of the buisness as a whole was very frustrating. Nick went above and beyond to to deal with all the shortcomings and issues that I encountered in this process. He deserves a raise for how professional and helpful he was.
4/17/2024
John S. VERIFIED CUSTOMER
Picked up my car from an oil change today at 12:30 after I got the text it was ready at 10:30AM. When I got my keys and walked up to my vehicle I noticed it was unlocked and running. It turned out the technician who brought my vehicle out left my car running and unlocked for two hours in the front lot. I voiced my concerns to the service agent and they apologized which is fine but felt lackluster. It’s hard to trust that my oil change was done correctly and that the service done on my car was done thoroughly and with intention. When my car was left UNLOCKED AND RUNNING for TWO hours. It wasn’t a good way to start a maintenance relationship with the dealership It showed a lack of intention and care which should be pinnacle when working on someone’s vehicle. And now I’m wary of any work I’m going to be getting done with you guys or if I’ll bring my car their for any regular maintenance
4/17/2024
Nancy S. VERIFIED CUSTOMER
After I drive out of facility I noticed the engine light and tire warning lights were on! Now, I have to go back Friday. Wondering how that got missed!
4/17/2024
Gerald S. VERIFIED CUSTOMER
Charity was helpful and professional from signing me in, to explaining charges for services and all the way through to the payment desk.
4/16/2024
Mitchell N. VERIFIED CUSTOMER
Deceptive advertising on your website regarding free fourth tire purchase
4/16/2024
Jane H. VERIFIED CUSTOMER
Prompt, professional: easy experience!
4/16/2024
John T. VERIFIED CUSTOMER
Charity is a phenomenal employee. Heritage is very lucky to have her.
4/16/2024
Jill W. VERIFIED CUSTOMER
Charity was great!
I did not like the fact that I was sent the info on my phone and not printed. Perhaps I could have asked for a printed copy but it was not offered or suggested. My phone is way too small to be able to read anything!
Hard copies, please!