Frank was really helpful, and I was in and out pretty fast.
3/28/2024
Rain S. VERIFIED CUSTOMER
Nick was great.
The service I have receive at the last two visits has been perplexing though. I don’t have as much trust in this dealership as I used to.
3/28/2024
Beth C. VERIFIED CUSTOMER
I was very pleased with my experience with Heritage Toyota. My car required repair while I was in VT for the weekend visiting a relative. Frank Wainwright demonstrated a high level of customer service and care in helping to get my vehicle operational again and back on its way to me as soon as possible.
3/28/2024
Taunya P. VERIFIED CUSTOMER
I usually get fantastic service. This experience was not as good as I am used to. When I dropped off my car, there was confusion between the collision center and service desk where I picked up my Toyota rental. This wasn’t a huge deal, but I ended up walking back and forth between the two several times. I was surprised the system was not more efficient.
I have to admit, I had higher expectations for the quality of work from the collision center. I brought my car in for peeling paint as part of a recall. The finished product has an area of overspray, small chip with missing paint and other areas where the work is noticeable. I would not recommend the collision center to someone who has the option to select another repair center.
3/27/2024
Michelle Y. VERIFIED CUSTOMER
The service person who checked me in and communicated with me was wonderful and thorough. I was disappointed to have to wait so long to have my second key made due to a lack of supply when I purchased my vehicle. I believe that should have been prioritized and rushed since it was a lack of supplies when my car was purchased. I also expected the car to be washed and vacuumed at this service appointment, but that may be because I’m used to working with higher end car dealers.
3/27/2024
Hans S. VERIFIED CUSTOMER
Caleb was great
3/27/2024
Gilbert C. VERIFIED CUSTOMER
****
3/27/2024
Robert B. VERIFIED CUSTOMER
She was very nice and helpful. Thank you
3/27/2024
Linda C. VERIFIED CUSTOMER
Long wait, no communication until I had spent most of morning for seasonal tire change, change was excessive!
3/27/2024
Claudia S. VERIFIED CUSTOMER
Excellent service
3/27/2024
Marilyn C. VERIFIED CUSTOMER
They were very efficient and got right in no wait I was out within the hr
Very satisfied with service
3/27/2024
Richard S. VERIFIED CUSTOMER
All good. Work done well and service was quicker than expected.
3/27/2024
Dean K. VERIFIED CUSTOMER
Great communication. Work was done efficiently and economically.
3/27/2024
Will K. VERIFIED CUSTOMER
10/10
3/27/2024
Katherine J. VERIFIED CUSTOMER
Charity was prompt & beat the text message once. She was also clear about what needed to be done & what could wait, and very pleasant. It was a good experience.
3/27/2024
Burke Smith. VERIFIED CUSTOMER
The checklist appeared to be thorough, the whole job was complete sooner than I expected.
3/27/2024
Sally M. VERIFIED CUSTOMER
I live pretty far away so being able to get my car looked at and fixed on the same day - while I continued working as I was waiting, was super helpful. I was able to continue with my remote meeting… receive the information… and then do a second meeting - after that meeting, my car was done, I am very grateful. Thank you very much for being understanding and for being making the time to fix my car so quickly. I would also like to say thank you for getting my car in so quickly. I called yesterday because my car was making loud noises and I was able to get right in today ….so thank you, thank you, thank you!
3/26/2024
Joseph M. VERIFIED CUSTOMER
Service to way to long. But you guys made up for it by giving the service for free. Classy move
3/26/2024
Pramod T. VERIFIED CUSTOMER
Great service. Thank you so much Charity for your service, help, and quick response. I’m so grateful.
Thanks Heritage service department team.