Heritage Toyota Auto Repair Service

Great service done in s very timely manner! Thanks.

I brought my vehicle in for an issue that was causing a battery draw over a few weeks and I had to replace a total of three 12 V batteries. The technician followed the Toyota procedure to determine parasitic draw and it was below the limits. I had information from the company I purchased the van that a particular sensor related to the battery cable was causing this problem and I asked that it be changed. I was told that this would not be covered under warranty, because there was no damage shown, even though I know this has been the problem on two other Sienna’s like mine. I have not had the battery problem since the sensor was replaced. Also three different times the technician pointed out what I think are insulting and stupid things that could’ve been causing the battery draw when he should’ve been spending time finding the real problem. My vehicle is an adapted van for wheelchair accessibility, when it was picked up by a friend, she did not notice, but the shifter head which had been modified as part of the conversion was very loose and could not be shut off when she arrived at my home. I called the service person at the dealer and told her what had happened and initially she was helpful. After the discussion I had to drive back to, the service department after 5 o’clock on a Friday. The mechanic met me and discovered that the shifter head was loose and was causing a problem with the shifter locking in park. The mechanic mentioned a note he had written about this happening, which he should’ve known was not a normal operation and should have done more to correct this problem. The shifter was not loose when it was dropped off at the service department. Also, I had made a note which was posted above the shifter, explaining how to use it just so some sort of problem like this would not happen. During this conversation with the mechanic, he mentioned that the shifter not locking in place could cause a battery draw, which was a pretty ridiculous comment as the van would not shut off and that situation and it was clearly obvious that it would not shut off so it would never have been left in that configuration to draw the battery down. Again, this is probably the stupidest thing anyone has ever said to me regarding a vehicle. As you can imagine because this van is accessible I need to have it to get around. When people are careless with the equipment it makes my life extremely difficult. I will have to deal with Toyota again in the future and I would appreciate it if everyone involved and handling the van was more careful.

The only problem was that we were having some problems with my phone and figuring out the texts we were receiving as we are not very "techy" with these things. As far as the service itself, that was fine.

Easy. Like the inspection videos

Vehicle repaired and completed in the timeframe of one business day. So far the repairs seem successful. Thank you Miles for communicating and keeping me aware of the progress on the vehicle.5

My card was ran before being talked to about the amount. I expressed my concern with the person I was speaking to. And was unhappy that I was not contacted with better understanding. Was not given a break down of my bill. Was just given the full amount charged with about permission to run my card.

Everyone was friendly and helpful and the appointment went quickly- I got to get home early! The information I received and was shown was comprehensive.

Originally the technician forgot to complete simple steps. But Ken was available to help me and get the issues resolved along with the tech. Great customer service.

Thanks!

Frank was awesome!!! Did not do the oil change as my app requested as I had just been there in December and had not driven a lot to warrant it. Also provided me next oil change advice. Terrific customer service!!! This is why I continue to lease fro Heritage!!! Thank you.

I will be keeping this well maintained vehicle. Thank you for your service.

Thank you

We thoroughly enjoyed working with brett! Excellent, professional service! Great communication and we hope to work with him again!

Thanks you did a great job!

Good work, prompt and very helpful

Excellent customer service. Thank you

Franklin has outstanding customer service capabilities. When my vehicle was delayed in the service process he went over an above to insure that my interests were satisfied. In 50 years of dealing with service advisors, he is the best I have ever encountered. People like Franklin are why I keep returning to Heritage for service. My next vehicle will be another Toyota.

Charity was very nice but it took her over 2 hours to let me know what was going on after the check in of my car. Other than that it was not to bad.

We even had our car washed.Thank You NICK!

She was very helpful