Heritage Toyota Auto Repair Service

Yes the service team was very nice from start to finish and I appreciate that Franklin communicated with me and went the extra mile Thank you

I was impressed with the efficiency of the whole service appointment. Ken was terrific. (He probably deserves a raise!) If all your people are like him you have the best people in the business! You have a wonderful system. Keep up the good work! It was very nice to get my 15000 mile check added on so I didn’t have to make another appointment. I’ve never had any service on a car that came anywhere near as good as today’s.

The whole text report thing was confusing at first and since the landing page had a button for signature I was not sure if I was supposed to sign something. So that was not clear other wise trouble free experience

Always excellent Heritage care

Exceptional

Both Toyota service members Nicholas and Tobias went the extra mile to solve the problem!

Service was very quick and efficient!

Charity was exactly the kind of service provider I appreciate. She was friendly, listened well, offered excellent suggestions and was so polite and appropriately cheerful. She gets an A+ from me.

I've been a client of Heritage Toyota for over 25 Years. I really appreciated the courtesy of your people and the speed at which the work was completed. Thank you.

Very happy with Heritage Toyota.

Ken was Very courteous with excellent communication! Nice!

They locked my keys in my car

Great customer service. Frankie was very helpful and honest with me. I have always been happy with your service dept.

Only note is despite request for a call did not receive. However, service scheduled for Friday was done on Wednesday. So very satisfied.

All the people in Heritage Toyota were great and did perfect work. Thanks to all!

Nick listened to a concern I had regarding the two work quotes (2/1 & 2/20) and helped both clarify them for me as well as to follow up to see if their was a quirk in the system that caused my confusion. He was the ultimate professional.

Perfect service for me!

Brett was very helpful.

Nick was awesome and super helpful! He met with me in the waiting room when I had questions about the report on my car. He even remembered me from my last appointment all the way back in August. Thank you for the great experience!

Admir was great and has always been very helpful and accommodating. Overall service is not good. On at least 3 different occasions I have brought my vehicle in for warranty work to where parts have needed to be ordered. Service has not contacted me when parts have arrived to schedule an appointment and eventually the parts get sent back further delaying required service; not knowing why, or thinking possibly the parts may be back ordered (never been the case), I am always forced to call-and follow up to reschedule . I have also scheduled appointments with Admir but the system doesn’t acknowledge it and do not receive an email confirmation. The last time I brought my vehicle in for service(recently) the back window was left open overnight during a snowstorm for maintenance. Apparently the vehicle was parked in such a way as that an inch of snow covered the back seat and surrounding area. This leaves me with the perception that if a simple detail of closing a window during fridged winter months is overlooked, how can I be confident with whatever maintenance accomplished has been completed satisfactorily? I dread going to the dealership every time I need to go as it is such an inconvenience, more expensive than other automotive repair stations, and subpar customer service.