Frank is GREAT! He’s knowledgeable, cares about customers, and is so easy to work with. He’s the best service advisor I’ve had.
2/3/2024
Juanita A. VERIFIED CUSTOMER
I have always been pleased with my Heritage Toyota service.
2/3/2024
Ian J. VERIFIED CUSTOMER
Miles was clear, kind, very efficient!
2/3/2024
Michael F. VERIFIED CUSTOMER
Great service and great experience!
2/3/2024
James K. VERIFIED CUSTOMER
I appreciate Frank taking care of my vehicle issue. I would appreciate talking with someone in detail about it.
2/3/2024
Justin M. VERIFIED CUSTOMER
I waited over 2 hours for the scheduled work to be completed. Other than the wait time, everything else was good.
2/3/2024
Gordon B. VERIFIED CUSTOMER
Miles did a great job taking care of me and keeping me updated
2/3/2024
Victoria H. VERIFIED CUSTOMER
Very professional, friendly, clear with activities of car.
I appreciated the updates and explanation of choices.
2/3/2024
Christopher J. VERIFIED CUSTOMER
Charity was awesome. I like the new paperless MPI and updates while waiting.
2/3/2024
Kathie P. VERIFIED CUSTOMER
They did a great job on the 15,000 maintenance of my Corolla Hybrid.
2/3/2024
Alena F. VERIFIED CUSTOMER
miles Roben provide great service - he have noticed that I missed inspection - thank you so much for his very good job.
2/3/2024
Ben M. VERIFIED CUSTOMER
I can’t compliment the staff at Heritage Toyota for going above and beyond to help my family out. Caleb, in particular, deserves recognition for a job well-done. Truly remarkable service. Thank you!
2/3/2024
Asmarech G. VERIFIED CUSTOMER
I have a rear brake work done, and I’m hearing a slick noise when I’m breaking, I came in for recheck the brake waited for three hours I got reassured as it is a normal occurrence I don’t think it is normal when I have a new brakes done at Toyota.
2/2/2024
Doug W. VERIFIED CUSTOMER
Nice people
Thorough exam.
I like the videos
Thank you
2/2/2024
Amy M. VERIFIED CUSTOMER
I asked for it to be washed and was even willing to pay for it- they said they would and when I got it, it was not. They had the truck for 8 hours so it’s not like they didn’t have time. I asked parts if I could get rain guards out on, they said they would have to order them and I would have to come back in a couple of weeks. I live in NY and it is too far and too much gas and a day off work. I had asked when I ordered the truck for rain guards. Still none. Which brings me to the last thing which is I live in NY. By the time they were done and I had filled my truck with gas so I could get back home- I missed the ferry and had to drive way out of my way at night down unfamiliar roads. I was pissed.
2/2/2024
Margaret C. VERIFIED CUSTOMER
I had my 10,000 mile check which is fine and the technician came out and showed me how to darken my screen light . He was very professional. However, I leased this car last February from another dealer and just got my second shot. I I appreciate it took this long because of parts coming from China.
but when I get home, I noticed a corner part of the fob was missing. I think it’s where they plug in something to program. It looks like a cover, but now I have to go back to the dealer to straighten out . Luckily, I live nearby.
2/2/2024
Sophie M. VERIFIED CUSTOMER
The service advisor is always so helpful with answering any important questions I have. 10/10 stars
2/2/2024
Stewart A. VERIFIED CUSTOMER
Brakes seem to be fixed, true test will be how they feel after a couple of weeks.
Keep you posted.
2/2/2024
Sandi D. VERIFIED CUSTOMER
The weight time was longer than what I was advised and expected over two hours for oil change and tire pressure sensor battery installed. My vehicle was there longer than 2.5 hours in all.
2/2/2024
Jennifer T. VERIFIED CUSTOMER
Kenneth did a great job on the car inspection. Thank you Kenneth.
All of the employees answering the phone & scheduling appointments were fantastic, professional, and so patient as I changed my appointment 3 or 4 times due to various issues on my end. Thank you all for your understanding.