Ken kept me informed as to status while I waited, and explained what the issue was with my car and what was done to fix it.
1/27/2024
Edward C. VERIFIED CUSTOMER
Always satisfied with the people there.
1/27/2024
Suzanne T. VERIFIED CUSTOMER
Brett did a top-notch job by listening and taking care of me with my car. I feel like a valued customer, for sure!
1/27/2024
Allyson B. VERIFIED CUSTOMER
Nicolas was wonderful throughout the entire process! He communicated through every step, primarily via text as I preferred, and explained everything in a way I could understand. He answered all of my questions and helped with arranging a rental vehicle so I wasn’t inconvenienced during the process.
1/27/2024
Nathalie E. VERIFIED CUSTOMER
Would love to discuss this matter with a Toyota Representative.
1/27/2024
Ken P. VERIFIED CUSTOMER
Computer glitch, went in at 10:00, at 1::00 received a message that I had not shown up for appointment. New system? Glitch?
1/27/2024
Crystal M. VERIFIED CUSTOMER
I was there for 2 1/2 hours for an inspection and if I had known it could take that long I would’ve left the car there but I was told when I booked the appointment it was about an hour
1/27/2024
Timothy V. VERIFIED CUSTOMER
Great experience.
1/27/2024
Rick F. VERIFIED CUSTOMER
Charity was very pleasant to work with and kept me posted.
1/27/2024
Mark A. VERIFIED CUSTOMER
Caleb was very responsibe to our questions and concerns. I did not purchase through Heritage but Caleb has restored my faith and will now be purchasing from Heritage. Last year I purchased 4 Toyotas from Handy Toyota and one from Berlin City.
1/27/2024
Suad B. VERIFIED CUSTOMER
JOB WAS WELL DONE ON MY CAR?
1/26/2024
John B. VERIFIED CUSTOMER
Excellent service from the welcome to the completion. Like the new tech system. Thanks for everything.
1/26/2024
Cynthia B. VERIFIED CUSTOMER
Your service department did not notice part of a broken rocker panel dangling 4 inches from body of the right front passenger door. Your service department noticed an oil leak in such a small 1.25 " x0.75" photo and would not have me see first hand in the bay on a lift a leak estimated at $2600. Rather than suggest a conservative tracer inspection your service department escalated the service to several thousand dollars ???? and could not take the time to measure how much oil was "tipped" off to fill what leaked away.
Your service department did not know that your collision department does not put a car on a lift to check out a rear bumper bracket that was broken or mis aligned. The lack of information created more time for me to use up so I had no lunch time before my job. Offering options and information would be helpful.
1/26/2024
Mary G. VERIFIED CUSTOMER
I like the new system of communication
1/26/2024
Ben R. VERIFIED CUSTOMER
I was charged 60 dollars to reset TPMS sensors. Next time warn me of this charge up front. Thanks.
1/26/2024
Luann R. VERIFIED CUSTOMER
Great service today!
1/26/2024
Valerie P. VERIFIED CUSTOMER
Car making a seeking noise after it was serviced.
1/26/2024
Judith A. VERIFIED CUSTOMER
I appreciate how quickly the work was done while I waited. The staff is always so helpful and friendly.
1/26/2024
Brian P. VERIFIED CUSTOMER
Perfect, in and out in one hour!
1/26/2024
Tracy H. VERIFIED CUSTOMER
Service was great- new system worked well. Admir was very helpful and kind- well taken care of- thank you